Chapter 2: - Support Tools Requirements and Compatibility

Support Tools Server Requirements

 

 

Cisco Unified Product or

Supported Versions

Supported Components

Solution

 

 

Cisco Voice Portal (CVP)

2.1 and above

All

(formerly ISN)

 

 

Cisco Collaboration Server (CCS)

5.x

All

Cisco E-Mail Manager (CEM)

5.x

All

Cisco Media Blender (CMB)

5.x

All

Support Tools Node Hardware Requirements

The hardware requirements for the Support Tools Node are predetermined by the Cisco Unified software component on which it runs.

The Support Tools Node installation requires a minimum of 20 Mb of available disk space.

Disk space required for log storage is proportional to the number of logs collected and stored. 100 Mb of available disk space is recommended.

Support Tools Node Software Requirements

The software requirements for the Support Tools Node are predetermined by the Cisco Unified software component on which it runs.

Support Tools Server Requirements

Support Tools Server Hardware Requirements

You can install the Support Tools Server on a standalone server (that is, one on which no Cisco Unified products are installed), or on an existing ICM Admin Workstation (AW) in your ICM network. Collocation of the Support Tools Server on other Cisco Unified software product component is not supported.

Warning: Due to possible performance issues, do not install the Support Tools Server on an ICM distributor AW; AW installation should be limited to client AWs.

The Support Tools Server can be installed on these hardware platforms:

MCS-10-004-Class

MCS-10-003-Class

MCS-10-002-Class

MCS-10-001-Class

Cisco Support Tools User Guide for Cisco Unified Software Release 2.1(1)

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Cisco Systems 2.1(1) manual Support Tools Server Requirements, Support Tools Node Hardware Requirements