Cisco Systems 2.1(1) manual About Support Tools Network Topology, Support Tools Server

Chapter 3: About Cisco Support Tools

About Support Tools Network Topology

The Support Tools Server

The Support Tools Server must be installed on a system that has little or no performance load, namely a standalone network workstation or a client ICM Admin Workstation (AW). The Support Tools Server can be installed on multiple systems to provide multiple access paths.

Major features of the Support Tools Server include:

•The Support Tools Dashboard, a browser-based interface that allows access to all Support Tools utilities.

•Web Tools-- a set of system management utilities specifically designed for use with Support Tools.

•The Support Tools Repository, a central storage location for history files (for example, logs, registries, etc.) gathered and saved through the Support Tools Dashboard. These files can be downloaded, viewed, and used for system comparison or restoration. Note that multiple installations of the Support Tools Server do not share a common repository--each will maintain its own instance.

The Support Tools Node

The Support Tools Node serves as the client to the Support Tools Server. It is installed on each Cisco Unified product to be managed through Support Tools.

Major features of the Support Tools Node include:

•The Node Agent Service, used to accept connections from the Support Tools Server.

•Command-line versions of most Support Tools utilities, allowing these tools to be run from a node when access to the Support Tools Server is unavailable or otherwise impractical (for example, during a network outage).

•A local Repository used to store saved and downloaded files when Support Tools utilities are run directly from a node (via a command line) outside of the Dashboard interface.

Note: The Support Tools Server installation automatically installs the Node Agent Service to the Support Tools Server, ensuring that this system can also be managed through Support Tools.

About Support Tools Network Topology

The Support Tools Server is installed on a standalone server or a client ICM Admin Workstation in your network. To ensure redundancy, the Support Tools Server can be installed on multiple systems. Note however, these multiple installations do not have the ability to share data with one another.

Cisco Support Tools User Guide for Cisco Unified Software Release 2.1(1)

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