Defraganalyze........................................................................................................................................235
Defragreport...........................................................................................................................................236
Driverquery ............................................................................................................................................236
Eventtriggers..........................................................................................................................................236
To Access Eventtriggers from the Dashboard...................................................................................236
Using Eventtriggers - Command Line Options..................................................................................237
Getmac ..................................................................................................................................................237
Logman..................................................................................................................................................237
To Access Logman from the Dashboard............................................................................................237
Logman - Command Line options......................................................................................................238
Openfiles................................................................................................................................................240
Relog......................................................................................................................................................240
To Access Relog from the Dashboard...............................................................................................241
Using Relog - Command Line Options..............................................................................................241
SC .........................................................................................................................................................242
Schtasks ................................................................................................................................................243
To Access Schtasks from the Dashboard..........................................................................................243
Using Schtasks - Command Line Options.........................................................................................244
SysteminfoTable ....................................................................................................................................244
SysteminfoList........................................................................................................................................245
SysteminfoCSV .....................................................................................................................................245
Taskkill ...................................................................................................................................................245
TasklistTable ..........................................................................................................................................247
Tasklist ...................................................................................................................................................247
TasklistCSV ...........................................................................................................................................247
Part 8. Reference.........................................................................................................................249
15. Starting and Stopping Support Tools Server/Node Processes..............................................................251
How to Stop and Start the Support Tools Dashboard/Cisco CCBU Support T ools HTTP Server (Tomcat).251
How to Stop and Start the Support Tools Server....................................................................................252
How Stop and Start the Node Agent Service.........................................................................................252
How to Enable/Disable the STPA Process.............................................................................................252
16. How to View Support Tools Logs...........................................................................................................255
How to View Support ToolsInstall Logs...................................................................................................255
How to View Support Tools Server and STNA Log Files........................................................................255
How to View STPA Log Files..................................................................................................................255
17. IPSec Settings and Procedures............................................................................................................257
How to Examine Your IPSec Policy.........................................................................................................257
How to Verif the PreShared Key.............................................................................................................258
How to Enable/Disable the IPSec Policy................................................................................................258
How to Correlate the Support Tools Port Against Ports in the IPSec policy...........................................258
18. How to Modify the Login Screen Disclaimer.........................................................................................261
19. How to Confirm the Support Tools Build Number..................................................................................263
20. Support Tools Troubleshooting..............................................................................................................265
Installation Problems..............................................................................................................................265
Install Hangs......................................................................................................................................265
Support Tools Fails to Install..............................................................................................................265
Support Tools Installs Disabled..........................................................................................................266
Dashboard Troubleshooting....................................................................................................................266
Cisco Support Tools User Guide for Cisco Unified Software Release 2.1(1)
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