Defraganalyze

235

Defragreport

236

Driverquery

236

Eventtriggers

236

To Access Eventtriggers from the Dashboard

236

Using Eventtriggers - Command Line Options

237

Getmac

237

Logman

237

To Access Logman from the Dashboard

237

Logman - Command Line options

238

Openfiles

240

Relog

240

To Access Relog from the Dashboard

241

Using Relog - Command Line Options

241

SC

242

Schtasks

243

To Access Schtasks from the Dashboard

243

Using Schtasks - Command Line Options

244

SysteminfoTable

244

SysteminfoList

245

SysteminfoCSV

245

Taskkill

245

TasklistTable

247

Tasklist

247

TasklistCSV

247

Part 8. Reference

249

15. Starting and Stopping Support Tools Server/Node Processes

251

How to Stop and Start the Support Tools Dashboard/Cisco CCBU Support Tools HTTP Server (Tomcat).251

How to Stop and Start the Support Tools Server

252

How Stop and Start the Node Agent Service

252

How to Enable/Disable the STPA Process

252

16. How to View Support Tools Logs

255

How to View Support ToolsInstall Logs

255

How to View Support Tools Server and STNA Log Files

255

How to View STPA Log Files

255

17. IPSec Settings and Procedures

257

How to Examine Your IPSec Policy

257

How to Verif the PreShared Key

258

How to Enable/Disable the IPSec Policy

258

How to Correlate the Support Tools Port Against Ports in the IPSec policy

258

18. How to Modify the Login Screen Disclaimer

261

19. How to Confirm the Support Tools Build Number

263

20. Support Tools Troubleshooting

265

Installation Problems

265

Install Hangs

265

Support Tools Fails to Install

265

Support Tools Installs Disabled

266

Dashboard Troubleshooting

266

Cisco Support Tools User Guide for Cisco Unified Software Release 2.1(1)

ix

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Cisco Systems 2.1(1) manual Part 8. Reference 249