Cisco Systems 2.1(1) manual

Chapter 7: Installing Support Tools

How to Create the Distinguished User Account

The Support Tools 2.1(1) CD includes a Server Install Wizard that installs:

•The Support Tools Dashboard

•The Support Tools Node

•Support Tools documentation

•Java Virtual Machine (JVM) 1.5.0_05

•Apache Tomcat 5.5.16

Note: The installation instructions below describe only those installer dialogs that require user input.

Step 1 Log into the machine on which you are installing the Support Tools Server under an account with local Windows Administrator privileges for that machine.

Step 2 If the Cisco Security Agent is running on the machine, stop its service and set the service startup type to Disabled.

Step 3 Insert the Support Tools CD in the server's CD-ROM drive. Normally an autorun executes and you can skip the next two steps.

Step 4 If the autorun does not execute, from the Windows Start Menu, select Run.

Step 5 Browse to and double-click the Support Tools Server executable file located at: Server\setup.exe.

Step 6 If the installer detects a previous, earlier installation of the JVM (less than 1.5.0_05), you will be prompted to confirm an overwrite. Click Yes.

Step 7 Specify values for each of the following:

•Destination Path: Specify the location to install the Support Tools Server, or accept the

default: c:\Cisco\CCBU\SupportTools. You can install the Support Tools Server to any location on the local machine.

Note: If you plan on using the Cisco Security Agent (CSA) you can only change the drive letter and must leave the remaining default path information. This is because CSA security rules are written specifically based on the path names.

•Administration Group Name: The name of the Windows User Group that has access to Support Tools functions capable of system modification (non-administration group users can use Support Tools for information gathering only). The default is Administrators.

Cisco Support Tools User Guide for Cisco Unified Software Release 2.1(1)

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