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Cisco Systems 2.1(1) manual Using the Support Tools Dashboard

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Chapter 10

Using the Support Tools Dashboard

The Support Tools Dashboard is a browser-based interface that allows you to access and use all Support Tools utilities through a single interface. The Dashboard integrates access to all Cisco Unified software components where the Support Tools Node has been installed, eliminating the need to manually connect to each remote system.

Figure 2: Support Tools Dashboard

This section contains the following topics:

•Accessing the Dashboard and Privileges, page 72

•Using the Dashboard for the First Time, page 72

•How to Access the Support Tools Dashboard, page 74

Cisco Support Tools User Guide for Cisco Unified Software Release 2.1(1)

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Cisco Systems 2.1(1) manual Using the Support Tools Dashboard

Contents

Cisco Support Tools User Guide for Cisco Unified Software Page Table of Contents Part 3. Installing, Upgrading and Configuring Support Tools Iii Part 4. The Support Tools DashboardPage Part 6. Using Cisco Common Tools 153 Page Vii 193Viii SqlewPart 8. Reference 249 Page List of Figures Xii Purpose PrefaceAudience Related Documentation OrganizationConventions Cisco.com Obtaining DocumentationDocumentation Feedback You can access international Cisco websites at this URLProduct Documentation DVD Ordering Documentation Product Alerts and Field Notices Reporting Security Problems in Cisco ProductsCisco Product Security Overview Cisco Technical Support & Documentation Website Obtaining Technical AssistanceDefinitions of Service Request Severity Submitting a Service RequestObtaining Additional Publications and Information Preface Obtaining Additional Publications and Information Preface Obtaining Additional Publications and Information Page Page Chapter New Features in this ReleaseNew Features in this Release This section contains the following topics Support Tools Node RequirementsCisco Intelligent Contact Above All Management ICM and IP Support Tools Node Hardware Requirements Support Tools Server RequirementsSupport Tools Node Software Requirements Support Tools Server Hardware RequirementsSupport Tools Port Requirements Support Tools Server / Node Version CompatibilitySupport Tools Server OS Requirements Support Tools Server Network RequirementsSupport Tools Listening Port Support Tools Dashboard Web Browser RequirementsPart 2 Support Tools Overview Page About Cisco Support Tools Key FeaturesAbout Support Tools Components Key FeaturesSupport Tools Server About Support Tools Network TopologySupport Tools Node What is the benefit of Support Tools? Frequently Asked QuestionsWho can use Support Tools? About Cisco Support Tools Frequently Asked Questions Support Tools Utilities List About Support Tools UtilitiesTrace and Log Tools Web ToolsCisco Common Tools 3rd Party Common Tools Enable specific debug tracing in the call routerViewing status, statistics, etc. It is also possible to Use to view user-defined number of lines from Use to view statistics for the local Workstation Automatically restart the host after 60 seconds Displays and configures event triggers on local Privileged Utilities Utility Installation Locations Non-Dashboard Utilities Command-Line vs GUI AccessAbout Support Tools Utilities Command-Line vs GUI Access Working in Interactive Mode Interactive Mode vs. Batch ModeWorking in Batch Mode Canceling a Batch Mode Job Using Tools in Batch ModePending Jobs Click Cancel Interactive Mode vs. Batch Mode Pending Jobs About Support Tools Security Support Tools Security FeaturesAutomated IPSec Implementation Using IPSecurity with Support ToolsManual IPSec Implementation Page Part 3 Installing, Upgrading and Configuring Support Tools Page About Installing Support Tools Installing Support ToolsSupport Tools Installation Tasks Collect information for the install How to Collect Information for Support Tools Installation Post-Installation ConfigurationHow to Create Support Tools User Groups To Create Support Tools User Groups How to Create the Distinguished User AccountCreating Local Accounts on the Support Tools Server How to Install the Support Tools Server How to Create the Distinguished User AccountPage Page How to Install the Support Tools Node Press Enter. The Support Tools Dashboard Login screen opens How to Test the Support Tools InstallationPassword field, enter your Windows password case-sensitive Page Page About Configuring Support Tools Configuring Support ToolsHow to Modify Support Tools Basic Configuration TCP/IP Port How to Disable Continuous Virus Scan for the RepositorySupporttoolsroot\repository\system files\ Page List/wmi.asp Configuration of sysquery and TraceHow to Uninstall Support Tools Uninstalling, Reinstalling and Upgrading Support ToolsUpgrading Support Tools How to Reinstall Support ToolsPart 4 The Support Tools Dashboard Page Support Tools Dashboard Using the Support Tools DashboardUsing the Dashboard for the First Time Accessing the Dashboard and PrivilegesAccessing the Dashboard Accessing Utilities in the DashboardAdding a System to the System List Selecting a System to Work With in Interactive ModeTo access the Support Tools Dashboard How to Access the Support Tools DashboardNavigating and Refreshing Pages in the Dashboard To Add a Node to the System List How to Use the System Management ScreenTo Test the Connection to a Node To Automatically Add CVP and Support Tools Server NodesTo Delete a Node from the System List Click the Add System ButtonUsing the Select System Screen Using the Select System ScreenAdding a Support Tools Node to the System List How to End a Dashboard SessionPage Page Part 5 Using Support Tools Web Tools Page How to Use the System Interrogate Screen Using Support Tools Utilities from the DashboardPage Interactive Component & Sub-componentsMode Odbc Cisco ICM/IPCC Agent Reskilling Component & Sub-components Retrievable Only Interactive Mode Cisco Agent Desktop CAD Cisco CallManager Cisco Ipcc Express Component & Sub-components Cisco Support Tools To Retrieve System Information in Interactive ModeTo Save System Information to a File To Retrieve System Information in Batch ModeTo Save Files Returned from a System Interrogate How to Use the History ScreensTo View a Saved File To Set an Expiration Date for History FilesTo Rename a File To Delete a File How to Use the Registry ScreenTo Download a File To use the Registry Screen How to Use the Registry Compare ScreenTo Compare the Current System to a Saved Registry File To Compare the Current System to AnotherTo Compare Two Saved Registry Files Click the Compare Registries Files button Understanding the Compare Registries Display100 To Copy Key Values Between Registries and Files Viewing Registry Keys for Multiple Customer Instances101 102 To Save a Registry Comparison to a FileTo View Processes How to Use the Processes Screen103 To Save a Process How to Use the Services ScreenTo Terminate a Process 104To Stop or Start a Service To View Services105 Trace and Log To Save the Services List to a File106 To Create a Log Group How to Use the Create Log Group Screen107 108 Click Next109 Viewing Log Groups How to Use the Log Groups ScreenEditing Log Groups Renaming Log GroupsDeleting Log Groups How to Use the Create Trace Group Screen Batch ModeRefreshing the Log Groups Screen 111Creating a Trace Group How to Use the Create Trace Group Screen Interactive Mode112 Viewing a Trace Groups Settings How to Use the Trace Groups Screen113 Editing a Trace Group Viewing a Trace Groups File114 Deleting Trace Groups Renaming Trace GroupsRefreshing the Trace Groups Screen 115Scheduling a Trace How to Use the Schedule Trace Screen116 Products Supported for Log Collection About Log CollectionCollect Logs General Steps 117118 What are Merged Logs?To Create a Log Collection How to Use the Collect Logs Screen Batch Mode119 120 How to Use the Log Collections ScreenTo Download Collected Logs To View Details of Log Collections121 To Delete a Log Collection Log File Naming ConventionsTo Rename a Log Collection Log files use the following naming conventions For ICM123 How to Use the Collect Logs Screen Interactive Mode124 125 Using Cisco Tools from a Command LineSelecting a System to Use Command-Line Mode vs Interactive ModeSelecting a Different Application Server 126Selecting a Different Target System Getting Help for Command Line ToolsViewing a list of targetable systems Saving, Viewing, and Retrieving FilesTo Access the Services Utility from a Command Line How to Use the Services Utility from a Command LineEmbedded Spaces 128Utility Displays syntax for a specified command Using the Services Utility from a Command LineSpecified, the utility is run on the local system Specified, the utility is run against the local systemStop Stops a started service on the target system Starting a serviceReadfile, read Directs command input to another input file Quit, q Ends the programViewing and Stopping a Service Examples How to Use the Processes Utility from a Command LineTo Run the Processes Utility from a Command Line 132 Using the Processes Utility from a Command LineKill Terminates a started process on the target system Viewing and Killing a Service ExamplesServer 133Using the System Interrogate Utility from a Command Line To Run the System Interrogate Utility from a Command Line134 135 Repository on the application serverViewing System Information Examples How to Use the Registry Utility from a Command LineUsing the Registry Utility from a Command Line To Run the Registry Utility from a Command Line137 Instance whose registry values will be returned Command Description138 Invokes the Registry utility Viewing Registry Information ExamplesNamed customer1 Timestamp.xmlUsing the Compare Registries Utility from a Command Line To Run the Compare Registries Utility from a Command Line140 By SRC = Compare, comp141 142 Compare Registries ExamplesCases these may not be identical instances How to Use the Log Groups Utility from a Command LineApply 143Using the Log Groups Utility from a Command Line To Run the Log Groups Utility from a Command LineEnter lgtool 144145 Rl logname Lsl Lgdesc description Closelg LslgRepository Renameloggroup, renlg Creating a Log Group Examples146 To Run the Log Collection Utility from a Command Line How to Use the Log Collection Utility from a Command LineUsing the Log Collection Utility from a Command Line Enter lctoolLcdesc Seticmbinary, bin Ccolreq Specifies the new collections nameEndtime 148149 Downloadlog, downloadAs your application server Log Collection Examples150 151 152 153 Part 6 Using Cisco Common Tools154 Call Routers but can X be run from any ICM componentUtility Description Name Vrutrace Use to output tracing information from a Voice155 156 How to Use the CICMan Utility Using Cisco Common ToolsTo Access CICMan from the Dashboard 157Using CICMan Command line Options To Access CICMan from a Command Line on a Node158 To Access CTITest from the Dashboard How to Use the CTITest Utility159 Using CTITest Configuring To Access CTITest from a Command Line on a Node160 Using CTITest Logging Using CTITest Opening a Session161 Command Parameters Below is list of frequently used commands in CTITest162 To Access DBDiff from the Dashboard How to Use the DBDiff UtilityCommand 163To Access DBDiff from a Command Line on a Node How to Use the DumpCfg UtilityUsing DBDiff 164To Access DumpCfg from the Dashboard How to Use the Icmdba UtilityTo Access DumpCfg from a Command Line on a Node Using DumpCfgAccessing Icmdba How to Use the MPTrace UtilityTo Access MPTrace from the Dashboard To run MPTrace from the Support Tools DashboardUsing MPTrace Command Line Options To Access MPTrace from a Command Line on a Node167 To Access Nicroi from the Dashboard How to Use the Nicroi UtilityTo Access Nicroi from a Command Line on a Node 168Capturing Nicroi Data to niclog.xxx Using Tracing in Nicroi169 Copying Nicroi Log Files Capturing Nicroi Data to Roilog.txt170 Setting the Download Directory How to Use the NMStart UtilityTo Access NMStart from the Dashboard Transferring FilesTo Access NMStart from a Command Line on a Node How to Use the NMStop UtilityUsing NMStart To Access NMStop from the DashboardTo Access NMStop from a Command Line on a Node How to Use the OPCTest UtilityUsing NMStop To Access OPCTest from the DashboardUsing OPCTest To Access OPCTest from a Command Line on a Node174 175 Debug Information Example176 To Access Procmon from the Dashboard How to Use the Procmon UtilityUse the quit command to exit OPCTest Exiting and Quitting OPCTestUsing Procmon To Access Procmon from a Command Line on a NodeProcmon Basic Commands Procmon Process-Specific and Troubleshooting Commands How to Use the RTRTrace Utility179 Accessing RTRTrace How to Use the RTTest UtilityTo Access RTTest from the Dashboard 180Using RTTest To Access RTTest from a Command Line on a Node181 Process LastStateChange LastHeartBeat Status Output Process182 Transfer to the other side Equipment use UTC time as a common time referenceSignifies that the process is running fine Process synchronizedWith the ICM call router Status Output ControllerDate Current date Time Current local time ICM peripheral gateway Status Output PeripheralBeen established with the ICM peripheral gateway Data are sent to the ICM peripheral gateway186 Parameter Descriptions187 188 Turning up ICM Call Router Tracing with RTTest189 Turning Off Debug Tracing in RTTestHow to Use the VRUTrace Utility How to Use the SS7NICTrace UtilityAccessing SS7NICTrace To Access VRUTrace from the DashboardUsing VRUTrace Command Line Options To Access VRUTrace from a Command Line on a NodeVRUTrace Examples 191192 Systems Utility Name Description193 194 195 Network Logman Their properties Eventtriggers196 TasklistCSV Displays a list of applications and services Tasklist Displays a list of applications and servicesProperties, such as RAM, disk space, Network cards Taskkill 197198 Arp -a Using 3rd Party Common ToolsCat Use the CAT utility to display, print, and combine filesUsing CAT Command Line Options To Access CAT from the Dashboard200 Using Chmod Command Line Options To Access Chmod from the DashboardChmod Use the Chmod utility to set file permissionsUsing CP Command Line Options To Access CP from the DashboardUse the CP utility to copy files 202203 To Access DF from the DashboardTo Access Diff from the Dashboard Using DF Command Line OptionsDiff 204205 Using Diff Command Line OptionsUsing DU Command Line Options To Access DU from the Dashboard206 Using FGrep Command Line Options To Access FGrep from the DashboardFgrep 207FindStr To Access Findstr from the Dashboard208 209 Using Findstr Command Line OptionsGrep To Access Grep from the Dashboard210 211 Using Grep Command Line OptionsUsing Head Command Line Options To Access Head from the DashboardHead 212Count defaults to IPConfig /all213 214 To Access Isql from the DashboardIsql uses the following options Using Isql215 To Access LS from the Dashboard Accessing ISQL/WUse the LS utility to view directory listings 216217 Using LS Command Line OptionsUsing MV Command Line Options To Access MV from the Dashboard218 NBTStat To Access NBTStat from the Dashboard219 Net Session Using NBTStat Command Line Options220 Net Statistics Server To Access NetStat from the DashboardNet Statistics Workstation NetStatTo Access NSLookup from the Dashboard Using NetStat Command Line OptionsNSLookUp 222To Access PathPing from the Dashboard Using NSLookup Command Line OptionsUsing PathPing Command Line Options PathPingUsing Ping Command Line Options To Access Ping from the DashboardPing Options for Ping are225 PStatUsing RM Command Line Options To Access RM from the DashboardRoute -PRINT 226Using Stopshut Command Line Options To Access Stopshut from the DashboardShutdown Tool StopShutTo Access Strings from the Dashboard Accessing SqlewStrings 228To Access Tail from the Dashboard Using Strings Command Line OptionsTail 229To Access Touch from the Dashboard Using Tail Command Line OptionsTouch 230231 Using Touch Command Line OptionsUsing Tracert Command Line Options To Access Tracert from the DashboardTo Access WC from the Dashboard TracertTo Access Which from the Dashboard Using WC Command Line OptionsWhich 233Winmsd Using Which Command Line Options234 Accessing WinMSD BootcfgqryDisplays the Boot.ini file settings of the selected system NetshDumpDefragreport To Access Eventtriggers from the DashboardDriverquery EventtriggersTo Access Logman from the Dashboard Using Eventtriggers Command Line OptionsGetmac Logman238 Logman Command Line options239 Relog Openfiles240 Using Relog Command Line Options To Access Relog from the Dashboard241 242 Answer yes to all questions without prompting ExamplesSchtasks To Access Schtasks from the Dashboard243 SysteminfoTable Using Schtasks Command Line Options244 SysteminfoCSV SysteminfoListTaskkill 245Eq, ne Eq, ne Service nameEq, ne Image name Eq, ne, gt, lt, ge, le PID valueTasklist TasklistTableTasklistCSV 247248 249 Part 8 Reference250 251 Starting and Stopping Support Tools Server/Node ProcessesHow to Stop and Start the Support Tools Server How to Enable/Disable the Stpa ProcessHow Stop and Start the Node Agent Service 252253 254 How to View Support ToolsInstall Logs How to View Support Tools LogsHow to View Support Tools Server and Stna Log Files How to View Stpa Log Files256 How to Examine Your IPSec Policy IPSec Settings and ProceduresSelect the IP Security Policy Management snap-in 257How to Enable/Disable the IPSec Policy How to Verif the PreShared Key258 259 260 261 How to Modify the Login Screen Disclaimer262 263 How to Confirm the Support Tools Build Number264 Installation Problems Support Tools TroubleshootingInstall Hangs Support Tools Fails to InstallSupport Tools Installs Disabled Dashboard TroubleshootingConnection Problems Services are not created and/or do not startCan Access Dashboard Login Page but cannot log Login ProblemsIncorrect or invalid username or password entered Re-enter username and password as follows Network UsersError When Selecting Host Utility ProblemsSupport Tools Server fails to connect to the Node Agent Local UsersUtilities Missing Error Processing Request269 Error Processing Request Dashboard ProblemsDashboard Will Not Load Dashboard Online Help Does Not DisplayPopup blockers enabled on client machine Dashboard online help does not display when selectedDisable popup blocking 271272 Index Index