Chapter 4: - About Support Tools Utilities

Support Tools Utilities List

Web Tools

The following utilities were created by Cisco specifically for use with Support Tools. They can be run from within the Dashboard interface or from an external command line on either the Support Tools Server or an individual node.

Tool Name: Description:

Installed On:

Dashboard External

 

 

Privileged

GUI--No

 

 

Users

Dashboard or

 

 

Only:

Command-Line

 

 

 

Access:

Registry

Use to view ICM or related

All Windows-based

X

 

Cisco Product registry

Support Tools nodes

 

 

entries.

 

 

Registry

Use to compare and

All Windows-based

X

Compare

synchronize ICM or related Support Tools nodes

 

 

Cisco Product registry

 

 

 

entries.

 

 

System

Use to display system

All Windows-based

 

Interrogate

information (for example,

Support Tools nodes

 

 

OS, hardware, ICM, SQL).

 

 

Processes

Use to view and stop

All Windows-based

X

 

Processes running on an

Support Tools nodes

 

 

ICM or related Cisco

 

 

 

Product.

 

 

Services

Use to view and stop

All Windows-based

X

 

Services running on an ICM Support Tools nodes

 

 

or related Cisco Product.

 

 

Trace and Log Tools

Support Tools features enhanced logging capabilities including the ability to set trace levels based on existing log groups.

Utility Name:

Description:

Installed On:

Dashboard

 

 

 

Privileged Users

 

 

 

Only:

Create Log Group

Ability to group a set of servers, products,

All Support Tools nodes

 

 

and processes for which to collect logs.

 

 

Create Trace group

The ability to set trace levels for a log

All Support Tools nodes

 

 

group.

 

 

Cisco Support Tools User Guide for Cisco Unified Software Release 2.1(1)

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Cisco Systems 2.1(1) manual Web Tools, Trace and Log Tools