Cisco Systems 2.1(1) manual Who can use Support Tools?

Chapter 3: About Cisco Support Tools

Frequently Asked Questions

What performance impact will running Support Tools have on my Cisco Unified system?

Support Tools processes run silently with minimum performance impact.

Note the following with performance in mind:

•Installing the Support Tools Server on its on its own dedicated machine reduces any performance impact that might be imposed if it were collocated with an ICM client AW.

•Because of the possible need to reboot, the Support Tools node should be installed during an off-production maintenance period. Rebooting Cisco Unified software components can cause a loss of service or product functionality.

•Large log collections should be performed at times of low network traffic. Large collections can a spike in bandwidth usage on the system.

•The Support Tools Repository and its subdirectories should be excluded from continuous virus scans.

Who can use Support Tools?

Any Cisco Unified user can use Support Tools with the proper permissions can use Support Tools. Permissions can be set to limit access to certain sensitive utilities in the Support Tools Dashboard to a privileged group.

What configuration does Support Tools require after installation?

While some optional configuration is available (see the Configuring Support Tools section) no post-installation configuration is required to use Support Tools out of the box.

Note: To use Support Tools' merged log capabilities, each Support Tools Server and node must be able to communicate with the same Simple Network Time Protocol (SNTP or NTP) server. See How to Collect Information for a Support Tools Installation for more information.

Cisco Support Tools User Guide for Cisco Unified Software Release 2.1(1)

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