Using the Select System Screen
Selecting a system species the Support Tools node that you want to work with. You must
select an ICM or related Cisco product node before you can interact with it through the Interactive
Mode of the Support Tools Dashboard.
Note: Selecting a system is only required when you want to use Interactive Mode utilities.
You do not need to select a system using the Select System screen when using Batch Mode
utilities.
To open the Select System screen, from the Dashboard menu, select Interactive Mode > Select
System.

Using the Select System Screen

To us the Select System Screen:
Step 1 To select a system from the existing System list, click the Select System radio button, and then
highlight the system you want, OR...
To select a system not on the System list, click the Enter System Name radio button, and then
enter the DNS entry or IP address for that node. Optionally, to also add this node to the System
list, check Add To List Of Systems.
Step 2 Click Select System. The node is thereafter displayed as the current system at the top of each
Dashboard Screen. Also indicated are the ICM product type(s) installed on the system.
These can include:
ICM (AWs, PGs, Call Routers, and Loggers)
Call Manager (CCM)
CTIOS Server
IPCC Express (CRS)
Cisco Agent Desktop (CAD)
Cisco Security Agent (CSA)
Cisco Voice Portal (CVP)
E-Mail Manager (CEM)
Media Blender (CMB)
Collaboration Server (CCS)
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Chapter 10: Using the Support Tools Dashboard
Using the Select System Screen