Cisco Systems 2.1(1) manual Using the Select System Screen

Chapter 10: Using the Support Tools Dashboard

Using the Select System Screen

Using the Select System Screen

Selecting a system specifies the Support Tools node that you want to work with. You must select an ICM or related Cisco product node before you can interact with it through the Interactive Mode of the Support Tools Dashboard.

Note: Selecting a system is only required when you want to use Interactive Mode utilities. You do not need to select a system using the Select System screen when using Batch Mode utilities.

To open the Select System screen, from the Dashboard menu, select Interactive Mode > Select System.

Using the Select System Screen

To us the Select System Screen:

Step 1 To select a system from the existing System list, click the Select System radio button, and then

highlight the system you want, OR...

To select a system not on the System list, click the Enter System Name radio button, and then enter the DNS entry or IP address for that node. Optionally, to also add this node to the System list, check Add To List Of Systems.

Step 2 Click Select System. The node is thereafter displayed as the current system at the top of each Dashboard Screen. Also indicated are the ICM product type(s) installed on the system.

These can include:

•ICM (AWs, PGs, Call Routers, and Loggers)

•Call Manager (CCM)

•CTIOS Server

•IPCC Express (CRS)

•Cisco Agent Desktop (CAD)

•Cisco Security Agent (CSA)

•Cisco Voice Portal (CVP)

•E-Mail Manager (CEM)

•Media Blender (CMB)

•Collaboration Server (CCS)

Cisco Support Tools User Guide for Cisco Unified Software Release 2.1(1)

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