Cisco Systems 2.1(1) manual Cisco ICM/IPCC Agent Reskilling

Chapter 11: Using Support Tools Utilities from the Dashboard

	How to Use the System Interrogate Screen
Component & Sub-components	Retrievable
	only in
	Interactive
	Mode
Cisco ICM/IPCC Agent Reskilling	X

•Client Properties File

•Properties.xml file

•Cisco CCBU Support Tools HTTP Server (Tomcat) log files

•WebConfig log files

Cisco WebView X

•Jaguar log files

•ServletExec log files

Cisco SNMP

•Content Center SubAgent log files

•Management Service log files

•Management Server Instance log files

•Contact Center Trap Agent log files

•Native SubAgent Adapter log files

•Master Agent log files

Cisco CTIOS Server 5.x X

•CTI Driver log files

•CTI OS log files

•NM log files

•NMM log files

Cisco Support Tools User Guide for Cisco Unified Software Release 2.1(1)

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