Retrievable
only in
Interactive
Mode
Component & Sub-components
XCisco ICM/IPCC Agent Reskilling
•Client Properties File
•Properties.xml file
•Cisco CCBU Support Tools HTTP Server (Tomcat) log files
•WebConfig log files
XCisco WebView
•Jaguar log files
•ServletExec log files
Cisco SNMP
•Content Center SubAgent log files
•Management Service log files
•Management Server Instance log files
•Contact Center Trap Agent log files
•Native SubAgent Adapter log files
•Master Agent log files
XCisco CTIOS Server 5.x
•CTI Driver log files
•CTI OS log files
•NM log files
•NMM log files
Cisco Support Tools User Guide for Cisco Unified Software Release 2.1(1)
87
Chapter 11: Using Support Tools Utilities from the Dashboard
How to Use the System Interrogate Screen