9. Uninstalling, Reinstalling and Upgrading Support Tools

67

How to Uninstall Support Tools

67

How to Reinstall Support Tools

68

Upgrading Support Tools

68

Part 4. The Support Tools Dashboard

69

10. Using the Support Tools Dashboard

71

Accessing the Dashboard and Privileges

72

Accessing the Dashboard

72

Dashboard Privileges

72

Using the Dashboard for the First Time

72

Accessing Utilities in the Dashboard

72

Selecting a System to Work With in Interactive Mode

73

Adding a System to the System List

73

Navigating and Refreshing Pages in the Dashboard

74

How to Access the Support Tools Dashboard

74

How to Use the System Management Screen

75

To Add a Node to the System List

75

To Automatically Add CVP and Support Tools Server Nodes

76

To Test the Connection to a Node

76

To Delete a Node from the System List

76

Using the Select System Screen

77

Using the Select System Screen

77

Adding a Support Tools Node to the System List

78

How to End a Dashboard Session

78

Part 5. Using Support Tools Web Tools

81

11. Using Support Tools Utilities from the Dashboard

83

How to Use the System Interrogate Screen

83

To Retrieve System Information in Interactive Mode

93

To Retrieve System Information in Batch Mode

94

To Save System Information to a File

94

To Save Files Returned from a System Interrogate

95

How to Use the History Screens

95

To Set an Expiration Date for History Files

96

To View a Saved File

96

To View Diff Only for Registry Compare Files (Registry Compare - History Screen Only)

96

To Rename a File

96

To Delete a File

97

To Download a File

97

How to Use the Registry Screen

97

To use the Registry Screen

98

How to Use the Registry Compare Screen

98

To Compare the Current System to Another

99

To Compare the Current System to a Saved Registry File

99

To Compare Two Saved Registry Files

99

Understanding the Compare Registries Display

100

Viewing Registry Keys for Multiple Customer Instances

101

To Copy Key Values Between Registries and Files

101

To Save a Registry Comparison to a File

102

How to Use the Processes Screen

103

Cisco Support Tools User Guide for Cisco Unified Software Release 2.1(1)

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Cisco Systems 2.1(1) manual Part 4. The Support Tools Dashboard, Iii