9. Uninstalling, Reinstalling and Upgrading Support Tools............................................................................67
How to Uninstall Support Tools.................................................................................................................67
How to Reinstall Support Tools.................................................................................................................68
Upgrading Support Tools..........................................................................................................................68
Part 4.The Support Tools Dashboard..........................................................................................69
10. Using the Support Tools Dashboard.......................................................................................................71
Accessing the Dashboard and Privileges.................................................................................................72
Accessing the Dashboard....................................................................................................................72
Dashboard Privileges...........................................................................................................................72
Using the Dashboard for the First Time....................................................................................................72
Accessing Utilities in the Dashboard...................................................................................................72
Selecting a System to Work With in Interactive Mode.........................................................................73
Adding a System to the System List....................................................................................................73
Navigating and Refreshing Pages in the Dashboard...........................................................................74
How to Access the Support Tools Dashboard..........................................................................................74
How to Use the System Management Screen..........................................................................................75
To Add a Node to the System List.......................................................................................................75
To Automatically Add CVP and Support Tools Server Nodes..............................................................76
To Test the Connection to a Node........................................................................................................76
To Delete a Node from the System List...............................................................................................76
Using the Select System Screen..............................................................................................................77
Using the Select System Screen.........................................................................................................77
Adding a Support Tools Node to the System List................................................................................78
How to End a Dashboard Session............................................................................................................78
Part 5. Using Support Tools Web Tools.......................................................................................81
11. Using Support Tools Utilities from the Dashboard...................................................................................83
How to Use the System Interrogate Screen.............................................................................................83
To Retrieve System Information in Interactive Mode............................................................................93
To Retrieve System Information in Batch Mode...................................................................................94
To Save System Information to a File..................................................................................................94
To Save Files Returned from a System Interrogate.............................................................................95
How to Use the History Screens..............................................................................................................95
To Set an Expiration Date for History Files..........................................................................................96
To View a Saved File............................................................................................................................96
To View Diff Only for Registry Compare Files (Registry Compare - History Screen Only)..................96
To Rename a File.................................................................................................................................96
To Delete a File....................................................................................................................................97
To Download a File..............................................................................................................................97
How to Use the Registry Screen..............................................................................................................97
To use the Registry Screen..................................................................................................................98
How to Use the Registry Compare Screen..............................................................................................98
To Compare the Current System to Another........................................................................................99
To Compare the Current System to a Saved Registry File..................................................................99
To Compare Two Saved Registry Files................................................................................................99
Understanding the Compare Registries Display................................................................................100
Viewing Registry Keys for Multiple Customer Instances....................................................................101
To Copy Key Values Between Registries and Files............................................................................101
To Save a Registry Comparison to a File..........................................................................................102
How to Use the Processes Screen.........................................................................................................103
Cisco Support Tools User Guide for Cisco Unified Software Release 2.1(1)
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