Step 1 Use the System Select screen to select the system you want to work with.
Step 2 From the Dashboard menu, select Cisco Common Tools > MPTrace.
Step 3 In the Arguments field, enter desired arguments, as described in the Using section below.
Note: When entering arguments, the mptrace command is already implied. Do not enter it in
the Arguments field.
Step 4 Specify the command duration time or accept the default (60 seconds). This is the amount of
time the command will attempt to run before terminating.
Step 5 If desired, check Elevate Command Priority. This ensures the command will run regardless of
the level of server activity.
Step 6 Click the Run button.
To Access MPTrace from a Command Line on a Node
From a command-line on an ICM MerPim PG, access MPTrace from the merpimcap directory
located at: <icm_root>\<customer instance>\<pg#>
For example:
c:\icm\my_customer_instance\pg1a\merpincap> mptrace
Using MPTrace - Command Line Options
The mptrace command places two text files in the mptrace directory:
•The pim1_summary file is a playback of the ACD configuration and includes information
on unconfigured Position IDs and CDNs, as well as Meridian Link misconfigurations.
•The pim1_trace file is the complete dialog of what the ACD is seeing during this capture.
Note: The pim1_summary and pim1_trace files are overwritten every time MPTrace is used.
When adding new configurations to the ACD, old .cap files from the merpimcap directory
should be deleted so that you can see fresh results after new .cap files are written. The .cap files
are the raw binary files that are written from the ACD to the merpimcap directory. When an
MPTrace is run, these binary .cap files are converted into two text files. If there are old files in
the directory, then the playback of the configuration includes old data that may have already
been addressed and fixed.
Syntax: MPTrace [ProcessName(s)] [/if InputFile] [/tf TraceOutputFile]
[/sf SummaryOutputFile] [/bd BeginDate(mm/dd/yyyy)] [/bt
BeginTime(hh:mm:ss)] [/ed EndDate(mm/dd/yyyy)] [/et EndTime(hh:mm:ss)]
[/hr HoursBack] [/all] [/last] [/prev] [/bin] [/ms] [/debug] [/regbase
Cisco Support Tools User Guide for Cisco Unified Software Release 2.1(1)
167
Chapter 13: Using Cisco Common Tools
How to Use the MPTrace Utility