AT&T 555-230-520 manual R3 CMS, Busy Command

busy

CMS Interactions

R3 CMS:

Busy Command

Database Item	Report Heading
BUSYCALLS/BUSYTIME	Calls Forced Busy
	Calls Busy/Disc
OTHERCALLS/OTHERTIME	Inbound Other Calls
INTIME	Avg Time In Vector

BUSYTIME, OTHERTIME, and INTIME for splits and vectors are tracked according to when the busy tone starts. BUSYTIME, OTHERTIME and INTIME for VDNs are tracked according to when the trunk idles.

R2 CMS: Calls given forced busy are tracked in the FBUSYCALLS and FBUSYTIME database items. These calls are not shown in standard reports. FBUSYTIME is tracked according to when the busy tone starts. VECTIME is recorded for the vector, and it is reported as ‘‘Avg Time in Vector.’’

BCMS Interactions

A call that is forced busy due to the command is tracked as ‘‘OTHER’’ in the VDN Report.

Issue 4 September 1995 A-25