AT&T 555-230-520 manual Using Digits to Collect Branching Information, Vector Routing Tables

Functions and Examples

applies, and vector processing terminates. (Even if the destination is busy, vector processing terminates because coverage call processing takes effect.)

NOTE:

From time to time, all of the system’s TTRs might be in use. As a result, you should avoid starting your main vector with a collect digits command, since the caller in this case receives no audible feedback if he or she has to wait for a TTR to become available. Accordingly, it is a good practice to include some treatment (for example, wait-time 0 seconds hearing ringback) before the initial collect digits step.

Using Digits to Collect Branching Information

Call Prompting allows you to direct a call to another step or vector based on the digits entered by the caller. This branching is accomplished with a goto step. For example, in the following vector digits are used to route calls to different vectors based on an assigned customer number.

1.wait-time 0 seconds hearing ringback

2.collect 5 digits after announcement 200 (“Please enter your customer number)

3.goto vector 8 if digits = 10+

4.goto vector 9 if digits = 11+

5.goto vector 10 if digits = 12+

6.route-to number 0 with cov n if unconditionally

7.stop

Figure 5-2. Using Digits to Collect Branching Information

The wildcard “ +” indicates that the two digits can be followed by any number of additional digits (zero or more digits). So, customers with a number that begins with the digits 10 are routed to vector 8, customers with a number that begins with the digits 11 are routed to vector 9, and customers with a number that begins with the digits 12 are routed to vector 10.

Vector Routing Tables

When G3V4 Enhanced Vectoring is enabled, you can also test digits against entries in a Vector Routing Table.

Vector Routing Tables contain lists of numbers that can be used to test a goto...if digits command. Digits collected with the collect digits step can be tested to see if they are either in or not-inthe specified table. Entries in the tables can include either the “ +” or “?” wild card.

■The “+” rep resents a group of digits and can only be used as the first or last character of the string.

Issue 4 September 1995 5-7