Call Prompting
VDN (extension=1032 name=Schedule vector=32)
Vector 32
1.collect 1 digits after announcement 5000
(‘‘If you wish to hear today’s schedule of games in both divisions, please press 6. If you wish to hear today’s schedule of games in the Northern Division only, please press 7. If you wish to hear today’s schedule of games in the Southern Division only, please press 8.’’)
2.goto step 7 if digits = 6
3.goto step 7 if digits = 7
4.goto step 9 if digits = 8
5.announcement 301 (‘‘Entry not understood. Please try again.’’)
6.goto step 1 if unconditionally
7.announcement 5002 (Northern Division schedule)
8.goto step 10 if digits = 7
9.announcement 5003 (Southern Division schedule)
10.collect 1 digits after announcement 4004 (‘‘If you wish to return to the main menu, please press 9. Otherwise, press 0.)
11.
12.goto step 15 if digits = 0
13.announcement 301 (’’Entry not understood. Please try again.‘‘)
14.goto step 10 if unconditionally
15.disconnect after announcement none
Figure 5-12. Dial-Ahead Digits
Step 2 in the first vector gives the caller two options, each of which provides different information. The caller is prompted to enter either 1 or 2, depending on what information he or she wishes to hear. Once the caller enters a digit, the digit is collected by the collect digits command. Thereafter, an attempt is made by the
Let’s suppose that the caller, when prompted, enters 1. In such a case, the second vector is accessed.
In Step 1 of this vector, the caller is given three options that supplement the original option provided in the first vector. The caller is prompted to enter either 3, 4, or 5, depending on what information he or she wishes to hear. If the caller enters an incorrect digit, the customary digit correction routine is implemented (Steps 5 and 6). Once an appropriate digit is entered, the call is
In Step 10 of the second vector, the caller is once again prompted. Specifically, the caller is given the choice of returning to the main menu provided in the first
