AT&T 555-230-520 manual About This Document1, Feature Availability, What is Call Vectoring?

About This Document1

Feature Availability

Call Vectoring is available with all Generic 3 releases. Many of the features discussed in this manual are only available with later releases of the DEFINITY switch. Some are optional features and must be purchased separately. See Appendix L for information about the availability of Call Vectoring features.

What is Call Vectoring?

NOTE:

Sample vectors are provided throughout this manual. These vectors are designed to illustrate vectoring features and capabilities. Because they are simplified to clearly demonstrate specific features, they are not complete and should not be used without modification at your call center.

Call Vectoring provides DEFINITY Generic 3 users with a highly flexible approach for managing incoming call traffic to the DEFINITY Generic 3 switch. By using a series of user-defined commands, you can direct or route internal and network calls as desired and thereby determine how these calls are processed. Calls can be directed to on- or off-network destinations, to Automatic Call Distribution (ACD) agents, or to various treatments.Call Vectoring also can be used in conjunction with CallVisor ASAI.

Issue 4 September 1995 1-1