AT&T 555-230-520 manual Issue 4 September 1995 GL-5

Glossary

CONVERSANT

A Voice Response Unit (VRU) produced by AT&T that is prominently used with the Voice Response Integration (VRI) feature.

Converse Data Return code

A feature access code administered on the DEFINITY switch. Whenever data is to be returned from CONVERSANT upon completion of a script invoked by a converse vector step, CONVERSANT must outpulse the converse data return code immediately prior to outpulsing the returned digits.

converse first data delay

An administrable short delay to prevent the DEFINITY system from outpulsing digits before CONVERSANT is ready. (This outpulsing is enabled via the converse vector step.) The delay is administered on the ‘System Parameters’ form,and it starts when the CONVERSANT port answers the call.

converse second data delay

An administrable short delay to prevent the DEFINITY system from outpulsing the second group of digits before CONVERSANT is ready. (This outpulsing is enabled via the converse vector step.) The delay is administered on the ‘System Parameters’ form,and it starts once the first group of digits has been outpulsed.

converse split

A split or hunt group that is accessed by a converse vector step.

COR

See Class of Restriction (COR).

CPE

See Customer Premises Equipment (CPE).

Customer Premises Equipment (CPE)

The terminal equipment supplied by either the telephone common carrier or by a competitive supplier, which is connected to the nationwide telephone network and resides on the customer’s premises.

data collection

A call prompting application that provides the switch with a method of collecting a calling party digits that can be displayed and used by an adjunct or an agent to assist in processing the call.

Data In/Voice Answer (DIVA)

A call prompting application that allows a caller to hear an announcement based on the digits that the caller enters.

DCS

See Distributed Communications System (DCS).

DDC

See Direct Department Calling (DCC).

dequeue

Call flow or action that is defined according to the management system and the switch version involved. For R3 CMS with G3 Call Vectoring enabled, the term refers to a call that is not answered by any split other than the primary split in a VDN. This call flow is not pegged for BCMS and G3 with Call Vectoring. R2 CMS pegs this call flow in the same situations where R3 CMS pegs a dequeue.

Issue 4 September 1995 GL-5