AT&T 555-230-520 manual Benefits of Call Vectoring Category Call Vectoring Benefits

Tutorial

NOTE:

If the dashed number in the last column is followed by ‘“F),” the number is a figure number.

Table 2-1. Benefits of Call Vectoring

Category	Call Vectoring Benefits	Figure
Call Treatment	Implement special treatment based on the time of	4-16,11-1
	day and the day of the week (for example, providing
	night service).
	Automatically change treatment according to either	4-13,4-15,8-2,
	how long the call has been waiting or to changing	8-3,11-3,11-4
	traffic or staffing conditions.
	Provide appropriate caller feedback during waiting	4-7,4-10
	(for example, music or announcements during heavy
	calling periods).
	Provide multiple and/or recurring informational or	4-12,4-13,8-2,
	delay announcements that are selected according to	11-1
	the time of day/day of the week, call volume, or
	staffing conditions.
	Provide 24 hour/day, 7 day/week automated	4-4,4-5
	information announcements.
	Remove selected calls (by providing busy or	4-7,4-8,4-9,
	disconnect)	4-11,4-15
	Set up and test, in advance, special call treatments	4-4,4-8
	for events such as sales, advertising campaigns,
	holidays, snow days, etc.
	Provide the caller with a menu of choices.	5-6,5-7,5-11,
		11-3,11-5
	Execute a VRU script	4-9,11-4
	Notify callers of their expected delay in queue	6-3,6-4
	Provide multiple audio/music sources	4-6

2-16Issue 4 September 1995