AT&T 555-230-520 manual Vector Directory Number VDN Form

Expert Agent Selection

enters the switch and is directed to VDN 3333, which points to the appropriate vector. As illustrated earlier, VDN skill Preferences 33, 44, and 99 are administered as the 1st, 2nd, and 3rd skill preferences, respectively, for VDN 3333.

We will hold off explaining the vector processing of our application until the "Delivering the Call to the Skill Queue" section.

Vector Directory Number (VDN) Form

The Vector Directory Number (VDN) form is used to administer VDN skills. The form appears as follows:

add vdn xxx Page 1 of 1

VECTOR DIRECTORY NUMBER

Extension:

Name:

Allow VDN Override?

COR:

TN:

Vector Number:

Measured:

Acceptable Service Level (sec):

VDN of Origin Annc. Extension:

1st Skill:

2nd Skill:

3rd Skill:

Return Destination:

Figure 10-3. Vector Directory Number (VDN) Form

NOTE:

While skills can be optionally assigned to VDNs, the vector controls when and to what VDN skill the call queues.

Complete instructions for completing the form are included in DEFINITY Communications System Generic 3 Implementation, 555-230-653.

10-10Issue 4 September 1995