AT&T 555-230-520 manual Issue 4 September 1995 GL-11

Glossary

P

primary split

The first split in a VDN to which a call actually queues. Another split becomes the primary split if the call leaves the VDN (via a route-to VDN command, for example), and the call is then queued to another split; or, if the call leaves vector processing (via a route-to <extension> command, for example), and the call queues to another split.

priority

The queuing level to which an incoming call is assigned and at which the call is processed. Priorities are top, high, medium, and low.

Q

R

receiving switch

A switch within an LAI call setup that processes vector inflow. The switch makes the decision to accept or deny an LAI call according to a number of conditions.

routing

A call vectoring method that allows an incoming call to be sent to a specific destination. For example, a call can be queued to a split.

S

sending switch

A switch within an LAI call setup that processes vector outflow. The vector(s) in the sending switch use the goto command to determine whether the call should be sent to the receiving switch.

Sequential Flow

The type of vector control flow that is automatically passed from the current vector step to the step that follows.

skill

An attribute that is assigned to an ACD Agent LoginID (agent skill) and is administered to calls on a VDN basis (VDN skill).

skill hunt group

A hunt group for EAS which has the same attributes as a vector controlled split. EAS must be enabled.

split/skill

A group of agents organized to receive calls in an efficient and cost effective manner. Refers to both ACD splits and hunt groups without ACD optioned.

Issue 4 September 1995 GL-11