AT&T 555-230-520 manual Looping Examples, Audible Feedback

Looping Examples

Looping Examples

Audible Feedback

Recommendation: Evaluate the length of the wait period between repetitions of an announcement and increase the length, if possible. For optimum performance, add a second announcement after the initial announcement and repeat the second announcement less often.

The example in Figure M-1repeats the “All representative are busy. Please hold.” announcement every 10 seconds as long as the call is in queue.

1.queue-to main split 1

2.announcement 2770 (“All representatives are busy. Please hold.”)

3.wait-time 10 seconds hearing music

4.goto step 2 if unconditionally

5.stop

Figure M-1. Example Vector

The example in Figure M-2repeats the announcement only every 60 seconds, thus improving performance.

1.queue-to main split 1

2.announcement 2770 (“All representatives are busy. Please hold.”)

3.wait-time 60 seconds hearing music

4.goto step 2 if unconditionally

5.stop

Figure M-2. Example Vector with Improved Performance

The example in Figure M-3adds a second announcement, “All representatives are still busy. Please hold.” in addition to the initial announcement and repeats the second announcement less often (every 120 seconds), thus improving performance again.

1.queue-to main split 1

2.announcement 2770 (“All representatives are busy. Please hold.”)

3.wait-time 120 seconds hearing music

4.announcement 2771 (“All representatives are still busy. Please continue to hold.”)

5.goto step 3 if unconditionally

6.stop

Figure M-3. Another Example Vector with Improved Performance

Issue 4 September 1995 M-3