AT&T 555-230-520 manual Issue 4 September 1995 GL-7

Glossary

Expert Agent Selection (EAS)

An optional feature that provides a group of capabilities including: assigning skills to VDNs and agents, defining hunt groups as skills, providing call distribution via matching skills, logical agents and direct agent calling from voice terminals.

EWT

See Expected Wait Time (EWT).

far-end switch

A switch within the tandem switch configuration of an LAI call setup that decides whether to accept or deny an LAI call according to a number of conditions.

forced first announcement

A pre-recorded message that is given to a caller before the call is queued to a split.

E

EAD

See Expert Agent Distribution.

Expert Agent Distribution

Uses the Most Idle Agent algorithm to route calls and is only available with Expert Agent Selection.

F

G

H

hunt group

An ordered group of stations.

I

II-Digits

See Information Indicator-Digits (II-Digits).

Information Indicator-Digits (II-Digits)

A 2-digit string provided via ISDN PRI with an incoming call to indicate the type of originating line, such as a hotel, prison, or pay phone, of the caller. As an option, subscribers to the CPN/BN network service (ANI Delivery Service option) will receive the II-Digits for the caller when provided by the LEC at no additional charge.

Issue 4 September 1995 GL-7