AT&T 555-230-520 manual Vector executes a route-to digits or messaging split step

BCMS/CMS Tracking in a Call Vectoring Environment

1.Call comes into a VDN whose vector queues the call to splits 1, 2 and 3.

2.Vector executes a route-to VDN step.

3.Call is then queued to splits 4, 5 and 6.

4.Call is answered in split 5.

Here’s the tracking table for this scenario:

Table F-7. Tracking for Call Answered by Non-Primary Split after Route to VDN

			Split Tracking
	1	2	3	4	5	6
R3 CMS	outflow	dequeue	dequeue	outflow	inflow	dequeue
					answer
BCMS	outflow			outflow	inflow
					answer
R2 CMS	outflow	outflow	outflow	inflow	answer	outflow
				outflow

Comments:

■R3 CMS: Outflow is tracked in split 1 because this split is the original primary split, and the call is dequeued from this split via a route-to VDN step. Dequeue is tracked in splits 2, 3, and 6 because the call is dequeued from each of these splits without being answered in any one of them. Outflow is tracked in split 4 because this split becomes the new primary split after the route-to VDN step is executed, and the call is subsequently dequeued from this split by being answered in another split (split 5) to which the call is also queued. Finally, inflow is tracked in split 5 because the call is answered in this split, and the split is not the primary split.

■BCMS: Follows the same scheme as R3 CMS except for the dequeue tracking.

■R2 CMS: Outflow is tracked in splits 1, 2, 3, 4, and 6 because the call is dequeued from these splits without being answered in any one of them. Inflow is tracked in split 4 because this split is the first one to which the call is requeued after the route to command is executed.

Call Answered after a Route To Split. The following scenario involves a call answered after it is routed to a split via a route-to digits or messaging split command. The scenario is as follows:

1.Call comes into a VDN whose vector queues the call to splits 1, 2 and 3.

2.Vector executes a route-to digits (or messaging split) step.

Issue 4 September 1995 F-11