AT&T 555-230-520 manual Exercise 2 Late Caller Treatment

Call Vectoring Applications

announcement command first informs the caller of the input error and then invites the caller to try again. Thereafter, the goto step command in Step 5 unconditionally sends control back to Step 2, where the collect digits command ultimately collects the digit entered by the caller. The digit-input loop (Steps 2 through 5) continues for as long as the caller enters an incorrect digit.

On the other hand, let’s assume that the caller correctly enters the digit ‘‘1’’ as requested by the collect digits command in Step 2. In such a case, the route-to number command in Step 3 sends control to the vector whose VDN extension is ‘‘1031’’ (that is, to Vector 31). Thereafter, the call isrocessedp almost identically to the procedure explained in Suggested Solution 1.

Exercise 2: Late Caller Treatment

Your customer’s ACD is staffed by union agents. The latest union agreement stipulates that these agents are free to leave promptly at 5:00 P.M. However, you are concerned about the callers who will call shortly before 5:00 P.M. on any given day and find themselves waiting in queue (and, in effect, ignored) after the top of the hour.

Write a vector that warns late callers that their call may not be serviced. (Business hours are from 8:00 A.M. to 5:00 P.M., Monday through Friday.)

11-26Issue 4 September 1995