AT&T 555-230-520 manual

Tutorial

assigned any even number in the range of 0 through 998. In our vector, the time specified is 10 seconds.

In addition to the delay period, the wait-timecommand provides the caller with feedback. In our vector, ringback is provided. Other types of feedback that can be provided with the wait-timecommand are: silence; system music; or an alternate audio/music source. For more information see, "Delays with Audible Feedback" on page 4-5.

Theoretically, then, the wait-timecommand in our vector provides the caller with 10 seconds of ringback. But what happens if an agent answers the call before the wait-timecommand runs its course? If this happens, the command is terminated (that is, the delay period is ended and the accompanying feedback is stopped). So, returning to our example, let’s presume the call is delivered to an agent after four seconds. In such a case, the following is true:

■Caller does not hear the remaining six seconds of ringback, inasmuch as the delivery of the call to the agent is the primary objective.

■Announcement in Step 3 (discussed next) is not played.

If the call is not answered by the time the wait-timecommand in Step 2 is completed, vector processing continues with the announcement command in Step 3.

The announcement command consists of a recorded message, and it is often used to encourage the caller to stay on the phone or to provide information to the caller. If a call is delivered to an agent during the announcement command, the announcement is interrupted. Otherwise, the announcement is played from beginning to end. Thereafter, the call remains in queue until it is answered by an agent or until the caller hangs up. Multiple callers can be connected to an announcement at any time. See “Recorded Announcement” in the DEFINITY Communications System Generic 3 Feature Description, 555-230-204, for more information about announcements.

2-8Issue 4 September 1995