V
valid entries
for check-backup,A-26for collect digits, A-31for converse-on,A-35for disconnect, A-46for goto step, A-49
for goto vector, A-55for messaging, A-60for queue-to,A-64for route-to,A-68for wait-time,A-78
VDN, 3-7active, 3-9calls, 6-12calls counts
which calls included, 6-13definition, 1-3,3-1,3-7
in coverage path application uses, 3-10
latest, 3-9multiple, 1-3observing, 3-11override
example application, 3-9properties
1st/2nd/3rd skill, 3-9acceptable service level, 3-9allow VDN override, 3-8AUDIX name, 3-8
class of restriction (COR), 3-8extension, 3-8
measured, 3-8
messaging server name, 3-8name, 3-8
return destination, 3-9
tenant partition number (TN), 3-8
VDN of origin announcement extension, 3-9vector number, 3-8
return destination considerations, C-5
skills administering, 10-7
vector
changing existing, 2-4,B-7creating a new, 2-4definition, 1-3,3-7disconnect timer, B-7editing, 2-5
entering, 2-1events, D-12,D-14example, 4-13
accessing voice response scripts, 4-9
accommodate a super agent pool, 10-17adjunct routing vector, 9-2
adjunct routing vector with redundancy, 9-8in G3V3 and later releases, 9-9
automated attendant application, 11-4call interflow, 4-16
claims application, 11-13conditional branching, 4-19customer service application, 11-14customer service center application, 11-3delay announcement, 4-4
delay with audible feedback, 4-5
delay with multiple audio/music source feedback, 4-6dial-ahead digits, 5-15,5-16
disconnecting a call, 4-8
distributed call centers application, 11-9
DIVA and data/message collection application, 11-6emergency and routine service application, 11-24,
11-25expected wait time
for a call, 6-3for a split, 6-2
routing - routing to the best split, 6-8routing and passing VRU wait, 6-6
field agent vector application, 11-12forced announcement, 4-4
help desk application, 11-10ii-digits routing example, 7-8information announcement, 4-5late caller application, 11-27leaving recorded message, 4-14leaving recorded messages, 4-14messaging options application, 11-29multiple split queueing, 4-11
notifying callers of wait-time without a VRU, 6-7passing digits to an adjunct, 5-12
providing busy tone, 4-7receiving switch inflow vector, 8-9
remote access service observing vector, 5-13return destination vector
with announcement, C-8with disconnect, C-7with remote access, C-6
rolling ASA routing, 6-12
sending switch outflow vector, 8-4service agency clients application, 11-14service observing vector, 5-14skipping/non-skipping of treatment commands
with ASAI link down, 9-4stopping vector processing, 4-20supplementary delay announcement, 4-4
