AT&T 555-230-520 manual Busy Tone, Disconnect

Functions and Examples

alternative audio or music source until it is replaced by a subsequent vector step regardless of the time specified in the wait-timestep.

Busy Tone

A busy tone and subsequent termination of vector processing are produced via the busy command. An exception to this occurs on CO trunks where answer supervision has not been sent. Callers on such trunks do not hear the busy tone from the switch. Instead, these callers continue to hear ringback from the CO. The busy command eventually times out and drops the call after 45 seconds. With ISDN PRI, busy tone can be provided from the network switch.

The customer usually forces a busy tone to process a call that arrives at a time when there is a large number of calls queued in the main split, or when the call center is out of service or closed.

The following vector illustrates how you can use the busy command:

1.goto step 6 if calls-queued in split 1 pri h > 30

2.queue-to main split 1 pri h

3.announcement 4000

4.wait-time 2 seconds hearing music

5.stop

6.busy

Figure 4-7. Providing Busy Tone

In this vector, the goto step command in Step 1 sends call control to busy in Step 6 if the conditions in the former command are met. Specifically, if the number of calls queued at a high priority is greater than 30, the busy command is accessed.

Disconnect

The customer can opt to have a call disconnected by incorporating the disconnect command. However, the customer should use good judgement in this regard lest he or she unnecessarily infuriate the caller. Also, as a courtesy to the caller, an announcement should be given to the caller before he or she is disconnected under any circumstances.

Issue 4 September 1995 4-7