AT&T 555-230-520 manual Queue-to main split, check-backup split

Tracking Unexpected Vector Events

Table D-4. Summary of Vector Events
Event	Event	Event
Type	Description	Explanation
220	EWT call not queued	A goto test for a call or converse data
		passing requested EWT for a call not in
		queue. In this case, the wait time was
		assumed to be infinite and the
		comparison was based on EWT > largest
		possible threshold.
221	EWT not sent to VRU	The EWT “wait” time for the call was not
		sent to the VRU for a converse-on passing
		wait vector step because the call was not
		queued or the splits/skills that the call was
		queued to were unstaffed.
222	System clock change	The system clock was changed, therefore
		any calculations involving time (i.e., ASA
		and EWT) will be inaccurate.
230	II-digits not avail - digits	A goto test requested a comparison of II-
		digits against a digit string and II-digits
		were not available for the call. The
		comparison test was considered false
		and the next step in the vector was
		executed.
231	II-digits not avail - table	A goto test requested a comparison if II-
		digits against “in-table” and II-digits were
		not available for the call. The comparison
		test was considered false and the next
		step in the vector was executed.
520	Split queue is full	A queue-to main split, check-backup split,
		or messaging split command was
		executed, but the call did not queue to the
		split because the queue (if administered)
		was full. To prevent this condition, use a
		goto step...if calls queued in split...>...
		before each queue-to main split or check-
		backup split step so that an alternative
		treatment may be provided for these
		cases.
521	Not vector-controlled	The split accessed by a queue-to main
		split or check-backup split command is
		not vector-controlled. As a result, the step
		is skipped.
522	AAS split cannot queue	A queue to main split, check backup split,
		or messaging split command was
		executed on an auto-available split (AAS),
		but the call did not queue to the split
		because all the agents were logged out
		by Redirection on No Answer (RONA).

Issue 4 September 1995 D-21