Vector Exercises

Suggested Solution:

1.goto step 15 if time-of-day is all 1700 to all 0800

2.goto step 15 if time-of-day is fri 1700 to mon 0800

3.goto step 16 if calls-queued in split 1 pri l > 20

4.queue-to main split 1 pri l

5.goto step 10 if time-of-day is all 1645 to all 1700

6.wait-time 20 seconds hearing ringback

7.announcement 100 ("We’re sorry, all of our agents are busy...Please hold...")

8.wait-time 998 seconds hearing music

9.stop

10.announcement 200 ("It is almost closing time.

We will try to service you before we close for the day. However, if we are unable to do so, please call back at your convenience between 8:00 A.M. and 5:00 P.M., Monday through Friday.")

11.wait-time 30 seconds hearing music

12.goto step 14 if time-of-day all 1700 to all 1710

13.goto step 11 if unconditionally

14.disconnect after announcement 300 ("We’re

sorry, our office is now closed. Please call back at your convenience between 8:00 A.M. and 5:00 P.M., Monday through Friday.")

15.disconnect after announcement 400 ("We’re

sorry, our office is closed. Please call back at your convenience between 8:00 A.M. and 5:00 P.M., Monday through Friday.")

16.disconnect after announcement 500 ("We’re

sorry, we cannot service your call at this time. Please call back at your convenience between 8:00 A.M. and 5:00 P.M., Monday through Friday.")

Figure 11-17. Late Caller Treatment

This vector provides specific treatment for calls coming into the switch after working hours, during the weekend, or as the working day comes to a close.

The goto step command in Step 1 checks whether the call is being placed during nonworking hours during the week (that is, between 5:00 P.M. and 8:00 A.M. on any day of the week). If the call is being placed at this time, a branch is made to Step 15, where the disconnect after announcement command first informs the caller that the office is closed and then drops the call. On the other hand, if the call is not being placed at this time, control is passed to Step 2, where another goto step command checks whether the call is being placed during ‘‘weekend’’ hours (that is, between 5:00 P.M. Friday and 8:00 A.M. Monday). If so, a branch is made to Step 15, as is the case for a failure of the goto step command in Step

1.On the other hand, if the call is not being placed at this time, control is passed to Step 3.

The goto step command in Step 3 checks for the number of calls in split 1. If more than 20 calls are queued to split 1, control is passed to Step 16, where the disconnect after announcement command first informs the caller that the call cannot be serviced at this time and then disconnects the call. On the other hand,

Issue 4 September 1995 11-27

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AT&T 555-230-520 manual Late Caller Treatment