AT&T 555-230-520 General Number Dialing, Example 7A Process Involving Specific Number Dialing

Resort Reservation Service (with EAS)

ISDN/DNIS Ad response

Internal Call Transfer

ISDN/DNIS Ad response

Internal Call Transfer

VDN 3222 Texas

Skill Pref 1: 30

Skill Pref 2: 31

Skill Pref 3: 130

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.

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VDN 3244 NM

Skill Pref 1: 70

Skill Pref 2: 71

Skill Pref 3: 130

Vector 2:

1.queue-to main skill 1st pri m

2.wait-time 5 secs hearing ringback

3.check-backup skill 2nd pri m if calls queued <15

4.announcement 2000 (- - -)

5.check-backup skill 3rd pri m if oldest-call-wait <10

6.wait-time 5 secs hearing music

Skill 30

Skill 31

Skill 100

Skill ...

Figure 11-12. Example 7A: Process Involving Specific Number

Dialing

For this process, a single VDN for each state is assigned to Vector 2. Accordingly, our diagram shows the VDN and the associated VDN Skills for two states: Texas and New Mexico.

Let’s assume that a caller would like information on resorts in Texas and dials the appropriate number (for example, 615-3222). In such a case, the call enters the switch and is directed to VDN 3222, which points to Vector 2.

Once vector processing starts, the queue-to main skill command in Step 1 queues the call to the Skill group corresponding to the 1st VDN Skill (30-Agent with Texas accent who has visited resorts in Texas). If an agent with Skill 30 is available, this agent answers the call. If such an agent is not available, the check-backup skill command in Step 3 attempts to queue the call vis-a-vis the stated conditions (if calls-queued < 15) to the Skill group corresponding to the 2nd VDN Skill (31-Agent who has visited resorts in Texas). If Step 3 fails, the check-backup skill command in Step 5 attempts to queue the call vis-a-vis the stated conditions (if the oldest-call waiting < 10) to the Skill group corresponding to the 3rd VDN Skill (100-Any agent who can take a reservation).

General Number Dialing

This option allows the caller to dial the general number provided (for example, 615-3111). The caller is then serviced in part via Call Prompting.

The following figure shows how a call to VDN 3111 can be processed vis-a-vis Call Vectoring:

Issue 4 September 1995 11-21