AT&T 555-230-520 manual Pre-EAS Cutover Administration for Messaging Server

Step 4: Pre-EAS Cutover Administration for Messaging

Server

NOTE:

On the MIPS, the AUDIX Name for Messaging field on the Agent LoginID form must be set to the correct AUDIX name to provide proper AUDIX coverage of calls made to EAS agents, or to leave LWC messages for EAS agents if LWC reception to AUDIX is set up for the agents’ loginIDs.

Refer to "Step 1: Pre-EAS Cutover Administration for the G3V2 (or later) Switch" for information on how to administer EAS loginIDs for AUDIX port extensions on the switch.

Step 4: Pre-EAS Cutover

Administration for Messaging Server

If EAS agents are administered with coverage paths that route to a Messaging Server coverage point, the Messaging Server adjunct must be administered with extension information that correlates to these EAS loginIDs.

NOTE:

The Messaging Server Name for Messaging field on the Agent LoginID form must be administered to provide proper Messaging Server coverage of calls made to EAS agents, or to leave LWC messages for EAS agents if LWC reception to AUDIX is set up for the agents’ loginIDs.

Step 5: Pre-EAS Cutover

Administration for ASAI

For customers who utilize ASAI-based applications for call center operations, the cutover to EAS may necessitate an upgrade of the ASAI-related application software on the adjunct. If the customer uses OCM (Outgoing Call Management), the upgrade to EAS requires that specialized vectors be administered to handle the launching of calls from VDNs (as opposed to the non-EAS environment where OCM calls are launched from splits). For more information on the procedures to convert an ASAI application for EAS, refer to DEFINITY Communications System CallVisor ASAI Planning, 555-230-222.

Step 6: EAS Cutover

After all pre-EAS activities have been completed, the EAS feature may be activated. Just prior to the EAS cutover, a tape backup of the current switch translations should be made for possible recovery purposes in case some difficulty is encountered during cutover. In particular, since the transition to EAS results in the removal of all ACD hunt group members, the pre-EAS tape backup could save a considerable amount of time in restoring non-EAS hunt group translations if the cutover to EAS is not completed.

Issue 4 September 1995 K-7