AT&T 555-230-520 manual

Call Vectoring Commands

■Interflow

Since a converse-onstep can place calls only to hunt groups that are vector-controlled, and since the activation of Call Forwarding for a vector-controlled hunt group is blocked, calls placed by a converse-onstep to a hunt group cannot interflow.

■Intraflow

Since a converse-onstep can place calls only to hunt groups that are vector-controlled (that is, without coverage paths), intraflow is not possible.

■Live Agents

Although not recommended, the switch does not prevent a converse-onstep from delivering a call to a group of live agents. To the agent, the call looks like any other ACD call. However, certain features, such as call transfer, conference, and supervisor assist are denied.

The answering agent can display any digits collected prior to executing the converse-onstep by using the ‘‘callr-info’’ button.

■Look-Ahead Interflow

If a call placed by a converse-onvector step is answered by a VRU, or if such a call queues to a split (skill) on the receiving switch while a Look-Ahead Interflow call attempt is outstanding, the Look-Ahead Interflow call attempt is accepted.

A converse-onstep that fails is neutral.

■Message Center

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The converse-onstep may deliver calls to message hunt groups. Such calls are treated as direct calls to the message.

If a call is forwarded to a VDN and then delivered to a message split by a converse-onstep, the call is treated as a redirected call.

Multiple Split (Skill) Queuing

A call can be queued to three different splits (skills) and then to a converse split (skill) as a result of a converse-onstep.

Music on Hold

During the data return phase of a converse-onstep, the caller is temporarily placed on hold. Music on hold, if administered, is suppressed.

Non-Vector Controlled Splits (Skills)

A converse-onstep may not place a call to a nonvector-controlled split (skill).

Priority Queuing

The queue priority of a call placed by a converse-onstep is administrable on the vector step.

A-42Issue 4 September 1995