AT&T 555-230-520 manual Messaging Option

Vector Exercises

Suggested Solution:

1.goto step 8 if oldest-call-wait in split 50 pri l > 74

2.goto step 8 if calls-queued in split 50 pri l > 20

3.queue-to main split 50 pri l

4.wait-time 30 seconds hearing ringback

5.announcement 1000 ("All of our MegaSports agents are busy...Please wait...")

6.wait-time 998 seconds hearing music

7.stop

8.announcement 2000 ("We’re sorry, all of our MegaSports agents are busy. If you’d like to leave a message, please do so after the tone. Otherwise, please call back between 8:00 A.M. and 5:00 P.M, Monday through Friday. Thank you.")

9.messaging split 20 for extension 4000

10.disconnect after announcement 2050 ("We’re sorry, we are unable to take your message at this time. Please call back

between 8:00 A.M. and 5:00 P.M., Monday through Friday. Thank you.")

Figure 11-18. Messaging Option

The goto step command in Step 1 of this vector checks whether the oldest call waiting in split 50 has been waiting for 75 seconds or more. If so, control is passed to Step 8, where the announcement command first informs the caller that all the agents are busy and then invites the caller to either call back at the appropriate time or leave a recorded message for the agent. If the caller elects to leave a message, the messaging split command in Step 9 is executed. Upon execution of the messaging split command, an attempt is made to connect the caller to AUDIX so that he or she can leave a recorded message. If the split queue is full, or if the AUDIX link is down, termination to AUDIX is unsuccessful, and vector processing continues at the next vector step, which (as is the case here) usually contains an announcement that provides the caller with the appropriate apology and subsequent directives. If the caller is successfully connected to AUDIX, vector processing terminates, and a message may be left for the specified mailbox (4000, in this case.)

Returning to Step 1, if on the other hand the oldest call waiting in split 50 has been waiting fewer that 75 seconds, control is passed to Step 2, where another goto step command checks for the number of calls in split 50. If more than 20 calls are queued to split 50, control is passed to Step 8. Thereafter, the procedure for the messaging option provided in the previous paragraph is implemented. On the other hand, if there are 20 or fewer calls waiting in split 50, control is passed to Step 3, where the queue-to main split command queues the call to the split. Thereafter, the obligatory wait-timeand announcement steps (Steps 4 through 6) are executed, followed by the stop step (Step 7).

Issue 4 September 1995 11-29