AT&T 555-230-520 manual Phase 3 Repeating Delay Announcement Feedback

Constructing a Vector: One Approach

Phase 3: Repeating Delay Announcement and

Feedback

The vector in the previous section provides feedback to the caller after the call is queued. However, if the announcement in Step 3 is played, and if the agent does not answer the call soon after the announcement is complete, the caller may end up holding the line for too long a time without receiving any further feedback or treatment. The following vector provides one solution:

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		CALL VECTOR
Number: 27		Name: base
Basic?y	EAS?n	G3V4 Enhanced?n ANI/II-Digits?n ASAI Routing?n
Prompting?n	LAI?n	G3V4 Adv Route?n

01 queue-to main split 5 pri l

02wait-time 10 seconds hearing ringback

03announcement 2771

04wait-time 60 seconds hearing music

05goto step 3 if unconditionally

06_______________

07_______________

08_______________

09_______________

10_______________

11_______________

Figure 2-6. Repeating Delay Announcement and Feedback

The wait-timecommand in Step 4 of this vector provides additional feedback (this time, music) to the caller. If the call is not answered by the time Step 4 completes, the goto step command in Step 5 is processed.

Up to this point, we have discussed and illustrated Call Vectoring commands that cause sequential flow (that is, the passing of vector processing control from the current vector step to the next sequential vector step). The goto step command is an example of a Call Vectoring command that causes branching (that is, the passing of vector processing control from the current vector step to either a preceding or succeeding vector step).

The goto step command in Step 5 allows you to establish an announcement-wait loop that continues until the agent answers the call. Specifically, the command makes an unconditional branch to the announcement command in Step 3. If the call is not answered by the time the announcement in Step 3 is complete, control

Issue 4 September 1995 2-9