Constructing a Vector: One Approach
Issue 4 September 1995 2-9
Phase 3: Repeating Delay A nnouncement andFeedback
The vector in the previous section provides feed back to the caller after the call is
queued. However, if the announcement in Step 3 is played, and if the agent
does not answer the call soon after the announcement is complete, the caller
may end up holding the line for too long a time without receiving any further
feedback or treatment. The following vector provides one solution:
Figure 2-6. Repeating Delay Announcement and Feedback
The
wait-time
command in Step 4 of this vector provides additional feedback
(this time, music) to the cal ler. If th e ca ll is not answered b y the time Step 4
completes, the
goto step
command in Step 5 is processed.
Up to this point, we have discussed and illustrated Call Vectoring commands that
cause

sequential flow

(that is, the passing of vector processing control from the
current vector step to the next sequential vector step). The
goto ste p
command
is an example of a Call Vectoring co m man d tha t causes

branching

(that is, the
passing of vector processing control from the current vector step to either a
preceding or succeeding vector step).
The
goto step
command in Step 5 allows you to esta blish an announcement-wait
loop that continues until the agent answers the ca l l. Sp ecifi cally, the command
makes an unconditional branch to the
announcement
command in Step 3. If the
call is not answered by the time the announcement in Step 3 is complete, control
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CALL VECTOR
Number: 27 Name: base
Basic?y EAS?n G3V4 Enhanced?n ANI/II-Digits?n ASAI Routing?n
Prompting?n LAI?n G3V4 Adv Route?n
01 queue-to main split 5 pri l
02 wait-time 10 seconds hearing ringback
03 announcement 2771
04 wait-time 60 seconds hearing music
05 goto step 3 if unconditionally
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