Call Prompting

Command Set

The following table illustrates the commands used for Call Prompting:

Table 5-1. Call Prompting Command Set

Command

 

 

Category

Action Taken

Command

INFORMATION

Collect information from the calling

collect digits

COLLECTION

party or from a Voice Response Unit

 

 

(VRU).

 

TREATMENT

Play an announcement.

announcement

 

Delay with audible feedback of

wait-time

 

silence, ringback, system music, or

 

 

an alternate audio/music source.

 

 

 

 

ROUTING

Leave a message.

messaging split

 

Route the call to a number

route-to number

 

programmed in the vector.

 

 

Route the call to digits supplied by

route-to digits

 

the calling party.

 

 

 

 

BRANCHING/

Go to a vector step.

goto step

PROGRAMMING

Go to another vector.

goto vector

 

 

Stop vector processing.

stop

 

 

 

 

 

 

Touch-Tone Collection Requirements

Before the DEFINITY system can accept the touch-tone digits entered by a Call Prompting user, the switch must be equipped with a “collection resource.” The resource used for collecting and interpreting touch-tone digits is a unit of hardware called a Touch-Tone Receiver (TTR). These TTRs are provided on the TN744 call classifier and TN2182 tone detector (G3V4 and later releases), one of which is required for Call Prompting.

For new systems, the number of required TTRs is configured according to two sources, as follows:

Customer input to the AT&T Account Team

Account team input to the DOSS/ATTOMS configuration

5-2Issue 4 September 1995

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AT&T 555-230-520 manual Touch-Tone Collection Requirements, Call Prompting Command Set Category Action Taken