Call Prompti ng
5-2 Issue 4 September 1995
Command Set
The following ta b le illustrates the c ommands used for Call Prompting :
Touch-Tone Collection Requirements
Before the DEFINITY syst e m can accept the tou ch-tone digits entered by a Call
Prompti ng user, the switch must b e equip p ed with a “collection resource.” The
resource used for collecting and interpreting touch-tone d i gits is a unit of
hardware called a Touch-Tone Receiver (TTR). These TTRs are provided on the
TN744 call classifier a nd TN2182 tone d etector (G3V4 and later releases), one of
which is required for Call Prompting.
For new systems, the num ber of required TTRs is configured according to two
sources, as follows:
■Customer input to the AT&T Account Team
■Account team input to the DOSS/ATTOMS confi guration
Table 5-1. Call Prompting Command Set
Command
Category Action Taken Command
INFORMATION
COLLECTION Collect information from the calling
party or from a Voice Response Unit
(VRU).
collect digits
TREATMENT Play an announcement.
Delay with audible feedback of
silence, ringback, system music, or
an alternate audio/music source.
announcement
wait-time
ROUTING Leave a message.
Route the call to a number
programmed in the vec tor.
Route the call to digits supplied by
the calling party.
messaging split
route-to number
route-to digits
BRANCHING/
PROGRAMMING Go to a vector step.
Go to another vector.
Stop vector processing.
goto step
goto vector
stop