Setting Up a Call Center

EAS Worksheet #5

Agent Skills Worksheet Generic 3

 

 

First*

Second

Third

Fourth

Class

 

 

Skill

Skill

Skill

Skill

of

Agent name

Login ID

(P/S)

(P/S)

(P/S)

(P/S)

Restriction

1.

2.

3.

4.

5.

6.

7.

8.

9.

10.

11.

12.

13.

14.

15.

16.

17.

18.

19.

20.

21.

22.

23.

24.

25.

26.

27.

28.

29.

30.

31.

32.

* Direct agent calls go to this skill first.

Figure J-9. EAS Worksheet #5: Agent Skills Worksheet

Generic 3

J-20Issue 4 September 1995

Page 403
Image 403
AT&T 555-230-520 manual EAS Worksheet #5 Agent Skills Worksheet Generic