AT&T 555-230-520 manual Leaving Recorded Messages

Functions and Examples

Leaving Recorded Messages

Basic Call Vectoring allows the caller to leave a message for the customer if the agents at the customer site are not available to take telephone calls. This is done with the help of the messaging split command. Let’s take a look at an example.

1.goto step 8 if time-of-day is all 16:30 to all 7:30

2.goto step 10 if calls-queued in split 47 pri l >= 20

3.queue-to main split 47 pri m

4.wait-time 12 secs hearing ringback

5.announcement 4001

6.wait-time 60 secs hearing music

7.goto step 5 if unconditionally

8.announcement 4111(‘‘We’re sorry, our office

is closed. If you’d like to leave a message, please do so after the tone. Otherwise, please call back weekdays between 7:30 A.M. and 4:30 P.M. Thank you.’’)

9.goto step 11 if unconditionally

10.announcement 4222 (“We’re sorry, all of our agents are busy, please leave a message after the tone and we will return your call.”)

11.messaging split 18 for extension 2000

12.disconnect after announcement 4333 (‘‘We’re sorry, we are unable to take your message at this time. Please

call back at your convenience weekdays between 7:30 A.M. and 4:30 P.M. Thank you.’’)

Figure 4-11. Leaving Recorded Message

In this vector, the goto step command in Step 1 checks to see if the office is open, and branches to Step 8 if the office is closed. This is done to accommodate calls that are made during non-working hours, when there are no agents available to take telephone calls. Accordingly, Step 8 provides the caller with an appropriate announcement and an opportunity to leave a recorded message.

Step 2 checks to see if split 47’s queue (which has 20 queue slots) is full, and branches to step 10 if it is. Steps 3 to 7 queue the call to split 47 and then give audible feedback to the caller.

If the caller chooses to leave a message, the messaging split command in Step 11 is executed. Split 18 in the command is the Audio Information Exchange (AUDIX) split. AUDIX is a voice mail adjunct that allows a customer to record, edit, store, forward, and retrieve voice messages to and/or from callers. Extension 2000 is the mailbox for split 47 (from Step 2), which represents a group of daytime agents.

Upon execution of the messaging split command, an attempt is made to connect the caller to AUDIX so he or she can leave a recorded message. If the split queue is full, or if the AUDIX link is down, termination to AUDIX is unsuccessful, and vector processing continues at the next vector step, which (as is the case

Issue 4 September 1995 4-13