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Troubleshooting Before requesting service, check the following items.
Also, check the description in the Operating Instructions, Setup Manual.
Contact your dealer if a problem cannot be solved even after checking and trying the
solution or if a problem is not described below.
Symptoms Check item/remedy page
Camera does not
turn on.
▲
AC/DC power supply
• Is the power firmly connected to the power
outlet?
Make sure that it is connected.
—
PoE power supply
• Is the network cable connected to a PoE-
compatible power supply unit by an
Ethernet (Category 5) cable?
Make sure that it is connected.
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• Some power supply units that can connect
multiple PoE terminal devices are not
supplied with power when the total power
supply limitation is exceeded.
—
• Read the Operating Instructions of the PoE
power supply unit.
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