AT&T 555-230-520 manual Condition Testing within the Commands

Fundamentals of Call Vectoring

■Disconnect ends treatment of a call and removes the call from the switch. The command also allows the optional assignment of an announcement that will play immediately before the disconnect.

■Goto Step is a branching step that allows conditional or unconditional movement to a preceding or succeeding step in the vector. Conditional branching is determined by a number of factors (for example, number of calls queued in the split, number of staffed agents in the split, etc.).

■Goto Vector is a branching step that allows conditional or unconditional movement to another vector. Conditional branching is determined by a number of factors (for example, number of calls queued in the split, number of staffed agents in the split, etc.).

■Messaging Split allows the caller to leave a message for a specified extension or the VDN extension (default).

■Queue-to Main Split unconditionally queues a call to a split and assigns a queuing priority level to the call in case no agents are available. A call sent with this command either connects to an agent in the split or enters the split’s queue.

■Route-to Digits routes the call to the destination specified by a set of digits collected from the caller by the previous collect digits step.

■Route-to Number routes the call to the destination specified by the administered digit string.

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Stop terminates the processing of any subsequent vector steps.

Wait-Timeis used to specify whether the caller will hear ringback, system music, silence, or an alternate audio or music source while the call is waiting in queue. The command also delays the processing of the next vector step by the specified delay time that is included in the command’s syntax.

NOTE:

Complete operation details for the route-tocommands are included in Appendix G.

Condition Testing within the Commands

As was mentioned in the previous section, a number of the Call Vectoring commands are implemented according to a tested condition that comprises part of the command. In other words, for example, if the condition expressed in the command is true, the command action is executed. On the other hand, if the condition expressed in the command is false, the command action is not implemented, and the next vector step is processed.

The following list provides a set of conditions that might comprise the conditional portion of a Call Vectoring command. The available set of conditions is dependent upon the DEFINITY switch version number and the optional features that have been enabled. See Appendix L, "V4 Feature Availability" for more information. Refer to Appendix A for the syntax of each condition.

3-14Issue 4 September 1995