AT&T 555-230-520 manual CMS Interactions, Routed to Station or to Attendant

adjunct routing

Feature Interactions

For a call coming in directly to a VDN, the command is treated like a route-to with coverage=y command. However, for a call that is covered to a VDN, the command is treated like a route-to with coverage=n command. A covered call that is routed by an adjunct routing command to a destination that has Call Forwarding activated is not further redirected (since the call has already been redirected by coverage).

For Look-Ahead Interflow, the command is considered a neutral vector command in all cases. However, the command is usually followed by an announcement or wait-timecommand, each of which is a call acceptance command. The G3V4 wait-time hearing i-silentcommand can be used when a neutral wait-timecommand is required to allow the adjunct to accept or reject the call.

If an announcement command follows a failed adjunct routing command, the announcement is interrupted. If the adjunct routing command succeeds (that is, the switch receives a destination from the ASAI adjunct), the announcement terminates immediately.

CMS Interactions

R3 CMS: Adjunct routing attempts are stored in the ADJATTEMPTS database item and reported as ‘‘Adjunct Routing Attempts’’ in standard reports. If the call is queued to a split when the adjunct routing command is encountered, the step is skipped, and no messages are sent to CMS. Ac cordingly, ‘‘Adjunct Routing Attempts’’ is not reported for this call.

When a routing response from the adjunct is successfully executed by the switch, this action is tracked in the ADJROUTED and ADJROUTTIME database items and shown as ‘‘Adjunct Routing Completions’’ in standard reports.

Additional tracking of the ‘‘Adjunct Routing’’ command varies based on the destination successfully routed to as follows:

Routed to Station or to Attendant

Database Item	Report Heading	Notes
OUTFLOWCALLS/	Vector Flow Out
OUTFLOWTIME
INTIME	Avg Time In Vector
CONNECTCALLS/	Other Calls Connect	answered calls on G3
CONNECTTIME

Issue 4 September 1995 A-19