AT&T 555-230-520 manual No answer supervision is returned

Call Vectoring Commands

■Expected wait time is less than the threshold value, which is expressed in seconds.

A call may be queued to up to three splits (skills) simultaneously. A call remains queued either until vector processing terminates (via a successful disconnect, busy, or route-tocommand, or via an abandoned call) or until the call reaches an agent. When an agent becomes available in any split (skill) to which the call is queued, the following actions take place:

■Call begins alerting the agent.

■Call is removed from any other queues.

■Vector processing terminates.

If the desired backup split (skills) is one of the splits (skills) to which the call is already queued, the call is requeued at the new priority level, provided that the command conditions are met. The step is skipped, and vector processing continues at the next step if any of the following conditions are true:

■Command conditions are not met.

■Desired split’s (skill’s) queue is full.

■Desired split (skill) has no queue and also no available agents.

■Desired split (skill) is not vector-controlled.

■Call is already queued to this split (skill) at the specified priority level.

■Call has been previously queued to three different splits (skills).

NOTE:

A route-toto another VDN can be used to remove the call from the splits it is queued to if necessary. The steps in the routed-to vector then can be used to queue to other splits.

Answer Supervision Considerations

No answer supervision is returned.

Feature Interactions

The check-backup split (skill) command can access a AUDIX/Message Center/Server split (skill) in cases where a VDN is assigned as a coverage point. To enable this function, the split (skill) must be assigned as a vector-controlled hunt group.

For Look-Ahead Interflow, the command can be considered either a call acceptance vector command or a neutral vector command.

A-28Issue 4 September 1995