AT&T 555-230-520 manual Data Return

Converse Command Debugging

Table D-3. Converse Command Debugging
SYMPTOM	CAUSES	EVIDENCE
	VRU timed out awaiting first
	digit.
	VRU error log/trace.
	VRU first digit timeout too	Check VRU script. Check
	short.	converse second data
		delay.
	Inter-digit timeout too short on	Check VRU script.
	first prompt and collect.
	Faulty hardware.	Diagnostics.
Digits incomplete.	Converse data delay too short.	Check administration.
	Faulty hardware.	Diagnostics.
Second set of digits is	VRUs first prompt timed out.	Check administration.
the same as the first
digits passed.
	Faulty hardware.	Diagnostics.
DATA RETURN:
No digits returned to the	Flash not recognized by	VRU error log/trace.
DEFINITY switch.	switch.
		Check flash timing on VRU.
	Converse data return FAC not	Check administration.
	administered.
	VRU does not return FAC.	VRU script. Transfer
		attempt vector event.
	VRU returns incorrect FAC.	VRU script. Transfer
		attempt vector event.
	Digit timeout during FAC.	Transfer attempt event.
	Converse data return FAC	Check dialplan.
	overlaps with other entries in
	the dialplan
	Faulty hardware.	Diagnostics.
Not all digits returned to	Digit timeout after FAC.	None unless VRU logs being
the DEFINITY switch.		dropped by DEFINITY.
	Overflow of Call Prompting	Vector Event.
	buffer
	Faulty hardware.	Diagnostics.
Collect announcement	Too many digits returned by	Check VRU script.
not heard.	VRU.
	Faulty hardware.	Diagnostics.

Issue 4 September 1995 D-11