AT&T 555-230-520 manual References

References

The level of your expertise in Call Vectoring and/or EAS should determine how you use the guide. Users who are unfamiliar with Call Vectoring should read the overview, then study the tutorial. Users who will be using EAS should read Chapter 10. Users who want to learn more about Call Vectoring should review Chapters 3 through 11 in order to get a good grasp of how the Call Vectoring features function. Finally, advanced users of Call Vectoring and/or EAS may only find it necessary to periodically reference a specific appendix or two (such as Appendix A, which contains a set of Call Vectoring/EAS command “manual pages”) to get the information needed.

Users who want to set up a Call Center (EAS and non-EAS) should read Appendix J, and users who want to convert a Call Center to EAS should read Appendix K.

References

The publications listed in this section should be used to supplement the information presented in this guide:

■DEFINITY Communications System Generic 3 Feature Description, 555-230-204

■DEFINITY Communications System Generic 3 CallVisor ASAI Technical Reference, 555-230-220

■DEFINITY Communications System Generic 3 Version 4 Implementation, 555-230-655 or

DEFINITY Communications System Generic 3 V2/V3 Implementation, 555-230-653

■DEFINITY Communications System Generic 3 Basic Call Management System (BCMS), 555-230-704

■CentreVu™ Call Management System Release 3 Version 4 Administration, 585-215-800

CentreVu™ Call Management System Release 3 Version 4 Reports, 585-215-801

(or previous version CMS documentation that came with your system)

■GBCS Products Security Handbook, 555-025-600.

Issue 4 September 1995 1-7