Tracking Unexpected Vector Events

Table D-4. Summary of Vector Events

 

 

Event

 

Event

 

Event

 

 

Type

 

Description

 

Explanation

90

 

Wait step music failed

 

A wait-timestep with music was

 

 

 

 

accessed, but the music was not

 

 

 

 

connected. Music may not be

 

 

 

 

administered correctly.

91

 

Wait step ringback failed

 

A wait-timestep with ringback was

 

 

 

 

accessed, but the ringback was not

 

 

 

 

connected.

100

 

Redirect unanswered call

 

The call was sent to an agent via a vector,

 

 

 

 

but, due to the Redirection on No Answer

 

 

 

 

(RONA) feature, the call was redirected

 

 

 

 

from the ringing agent.

101

 

Redirect of call failed

 

The call was sent to an agent via a vector,

 

 

 

 

but, due to the Redirection on No Answer

 

 

 

 

(RONA) feature, the call was redirected

 

 

 

 

from the ringing agent. The call could not

 

 

 

 

be redirected.

110

 

Converse no ANI digits

 

On a converse-onstep with passing type

 

 

 

 

ani, no information was available to

 

 

 

 

populate the field.

111

 

Converse no qpos digits

 

On a converse-onstep with passing type

 

 

 

 

qpos, no information was available to

 

 

 

 

populate the field.

112

 

Converse no prompt digits

 

On a converse-onstep with passing type

 

 

 

 

digits, no information was available to

 

 

 

 

populate the field.

113

 

Converse drop during data

 

On a converse-onstep, the converse

 

 

 

 

agent hung up while data was being

 

 

 

 

passed. This may indicate a port failure.

115

 

ASAI transfer converse

 

ASAI attempted a transfer of a call that

 

 

 

 

was active at a converse step. The

 

 

 

 

transfer failed, and vector processing

 

 

 

 

continued at the next vector step.

116

 

Converse transfer denied

 

A transfer of a call that was active at a

 

 

 

 

converse-onstep was attempted. The

 

 

 

 

transfer either failed or was denied, and

 

 

 

 

vector processing continued at the next

 

 

 

 

vector step.

117

 

Agent drops converse

 

While active on a converse-onstep, an

 

 

 

 

agent became available in a split

 

 

 

 

associated with a queue-to main split or

 

 

 

 

check-backup split step. The call was

 

 

 

 

delivered to the nonconverse agent, and

 

 

 

 

the converse agent was dropped.

 

 

 

 

 

Issue 4 September 1995 D-19

Page 329
Image 329
AT&T 555-230-520 manual Check-backup split step. The call was