AT&T 555-230-520 manual General Call Vectoring Functional Differences

Functional Differences for G2 and G3 Call Vectoring and EAS

General Call Vectoring Functional

Differences

This table provides an overview of general differences for Call Vectoring operations between the Generic 2 and Generic 3 switches.

Table E-7. General Call Vectoring Functional Differences

TOPIC	GENERIC 3	GENERIC 2
General ACD	Split queue size is administered	There is no limit to the size of
	on a per split basis with a	individual split queues.
	system-wide maximum of calls.
	In G3i, this maximum is 1,000
	calls; in G3s PBP and G3vs PBP,
	this maximum is 200 calls; in
	G3r, the maximum is 10,500
	calls. Call queue space for the
	appropriate maximum number
	of calls must be distributed on a
	preassigned basis over all
	assigned hunt groups and
	(vector-controlled or nonvector-
	controlled) ACD splits. In G3i,
	G3s PBP, or G3vs PBP, the
	maximum queue space that can
	be allocated for any one split
	and/or hunt group is 200; in G3r,
	it is 999.
	An agent may be concurrently	An agent may be logged into
	logged into three splits at a time.	only one split at a time.
	The agent hears the same zip	One burst zip tone is provided
	tone signal for calls that are	for calls that are queued to the
	queued to the main split as well	main split. Two burst zip tones
	as for intraflowed/interflowed	are provided for intraflowed
	calls.	calls (via the check backup
		split command), and three
		burst zip tones are provided
		for interflowed calls (via Look-
		Ahead Interflow).
ACD Split Strategy	A split or a hunt group can be	When Call Vectoring is
	accessed by either a call vector	optioned, splits do not have
	or a group extension. This allows	extensions. All access to
	for both vector calls and	splits must go through a Call
	nonvector calls in a single split’s	Vector via queue to main split
	queue.	or check backup split
		commands.

E-8Issue 4 September 1995