Functions and Examples
judgement should be used in determining which of the treatment commands is best for the particular application.
Finally, note that the adjunct can also decide to not route a call by rejecting (that is, negatively acknowledging) the route request sent by the switch. Upon receiving a route request rejection, the switch terminates the announcement or
Receiving and Implementing the Call Route
When the switch receives a call route (destination) from the ASAI adjunct, the switch first validates the route as follows:
1.The switch verifies the VDN’s COR permits the call to be terminated at the
2.The switch verifies that the
3.If the ASAI adjunct specifies the Direct Agent Call (DAC) option, the destination number (agent) must be logged into the
4.If the destination for the call is external, the switch verifies the trunk is available for the call.
If any of these conditions are not met, the route validation fails, and the switch does the following:
1.Discards the route.
2.Notifies the ASAI adjunct that the route is invalid.
3.Continues with vector processing.
If the route is valid, the switch does the following:
1.Terminates vector processing immediately.
2.Notifies the ASAI adjunct that the route is accepted.
3.Routes the call to the destination specified by the ASAI adjunct.
When the call is routed, the caller hears normal call progress tones and feedback. However, if the call is routed to an extension with no available call appearances and no coverage path, the caller hears the busy tone. Any other features that may be in effect at the
Issue 4 September 1995
