AT&T 555-230-520 manual Customer Service Center

Call Vectoring Applications

Table 11-1. Applications and Corresponding Feature(s)

	Example
Section Title	No.	Feature(s) Used
Customer Service Center	1	Basic Call Vectoring
Automated Attendant	2	Call Prompting
DIVA and Data/Message Collection	3	Call Prompting,
		Basic Call Vectoring
Distributed Call Centers	4	Look-Ahead Interflow,
		Basic Call Vectoring
Help Desk	5	Adjunct Routing,
		Call Prompting,
		Basic Call Vectoring
Insurance Agency/Service Agency	6	Basic Call Vectoring,
		Call Prompting,
		Rolling ASA,
		EWT,
		VDN Calls, and
		ANI Routing
Warranty Service	7	Basic Call Vectoring,
		EAS
Resort Reservation Service	8	Basic Call Vectoring,
		Adjunct Routing,
		Call Prompting,
		EAS

Customer Service Center

Example 1 presents a scenario where a customer service center is open weekdays from 8 a.m. until 5 p.m. The center provides two separate telephone numbers. One number is for ordinary customers, while the other number is for priority customers. The following three vectors illustrate how calls to the customer service center are handled.

11-2Issue 4 September 1995