AT&T 555-230-520 manual EAS Worksheet #3 Customer Needs Worksheet Generic

Setting Up a Call Center

EAS Worksheet #3

Customer Needs Worksheet Generic 3

Customer/Call Center Needs

Split Name

Split Number

UCD/EAD

Class of

Restriction

When defining your skills, be aware of how you can combine skills for backup purposes.

Figure J-7. EAS Worksheet #3: Customer needs Worksheet

J-18Issue 4 September 1995