AT&T 555-230-520 manual Issue 4 September 1995 D-5

Unexpected Command Operations

Table D-2. Unexpected Command Operations
Command Step	Customer Observation(s)	Cause(s)
check-backup split	Call does not enter queue or	Queue length specified on the
and queue-to main	terminate to agent.	hunt group screen has been
split		exceeded.
		Invalid split.
		Split not vector-controlled.
		Already queued to three different
		splits.
		No queue.
		Queue or check backup status
		indicates space when queue is
		full due to direct agent calls.
	Call apparently answered in	Call being requeued at different
	wrong order.	priority.
		Call superseded by higher
		priority call, including direct
		agent call.
collect digits	Announcement not heard	Announcement board not
	while waiting for digits, but	present.
	network billing indicates that
	the call was answered.
		Announcement not administered.
		Announcement not recorded.
		Announcement being
		rerecorded.
		All ports busied out.
		Announcement restore in
		progress.
		Dial ahead digit exists.
	Collect step and	TTR TN744 not in system.
	announcement skipped.
		Link to PN that has TN744 is
		down.
		TTR queue full for TN744.

Issue 4 September 1995 D-5