Functions and Examples
Issue 4 September 1995 10-15
Once the caller dials ‘‘555-5555,’’ the call enters the switch a n d is d i rected to
VDN 5555, which points to our Call Prompting vector. At this point, ve c tor
processing begins. Step 1 provides ringback if the caller has to queue for the
announcement in Step 2. The
collect digits
command in Step 2 first provides an
announcement requesting the caller to dial ‘‘1,’’ ‘‘2,’’ ‘‘3,’’ or ‘‘4, ’’ dep ending upon
the caller need and the caller’s language speaking ability. If the caller dials a
digit other than one of the four specifi ed, each of the

route-to...if dig its

commands in Steps 3 through 6 fails, and control is passed to the

route-to...if

unconditionally
command in Step 7, which unconditionally routes the call to VDN
2222. This VDN is assigned the ‘‘Bilingual Emergency Road Service’’ skill and
points to Vector 2, which i s p rovided in the previous section.
On the other hand, returning to the
collect digits
step, let’s assume that the caller
dials ‘‘4.’’ In such a case, Steps 3 through 5 fail because the required digit (‘‘1,’’
‘‘2,’’ or ‘‘3,’’ respectively) has not been d ial e d . Thereafter, c o ntrol is passed to
Step 6, where the

route to...if digi t

command finds a digit match and
consequently routes the call to VDN 4444. This VDN is assigned the ‘‘Bilingua l
Route Planning’’ skill and also point s to Vect or 2, which is provide d in the
previous section.
NOTE:
VDN Override applies t o the skills assigned to the VDN. See "V D N Override"
on page 3-9 for more information.
Super Agent Pool
EAS allows a skill hunt group to function as a super agent pool. A super agent
pool is a ‘‘backup’’ group of one or more agents that is able to handle many if not
all types of calls coming into the ap plication. In our auto clu b exam p l e s, Skill
Hunt Group 99 (Supergroup) serves as a super agent pool. Also, you might recall
that ‘‘99’’ appears as both a VDN skill and an Agent skill. However, a su per agent
pool can be assigned a skill hunt group number that is not assigned to a VDN
skill. This can (and shoul d ) b e done whenever the a pplication requires four
levels within the skill table distrib u t ion.