goto vector

2.Wildcards (+, ?) can only be used with Vectoring (G3V4 Enhanced). The + represents a group of digits (0 or more) and can only be used as the first or last character of the string. Only one + can be used in any digit string. The ? represents a single digit. Any number of them can be used at any position in the digit string. None is only a valid entry with G3V4 and later releases.

priority level: l (low), m (medium), h (high), t (top).

day: mon, tue, wed, thu, fri, sat, sun, all.

hour: 00 to 23 (military format).

minute: 00 to 59 (military format).

option: in, not-in(Vectoring (G3V4 Enhanced) only)

table: 1 through 5 (G3vs/s); 1 through 10 (G3i); 1 through 100 (G3r). The number of the Vector Routing Table containing the numbers to be used to compare against ani, ii-digits or digits collected with the collect-digitscommand.

vdn: assigned vdn extension, active, latest. Active is the active called VDN as modified by VDN override rules. Latest is the VDN assigned to the vector in which the call is currently being processed.

Requirements

Basic Call Vectoring software must be installed for all the options. Call Prompting software is required for the digits option. Also, skills replace splits only if Expert Agent Selection (EAS) is optioned. Wildcard matching and the use of Vector Routing Tables require Vectoring (G3V4 Enhanced). In addition, to use the rolling-asa, expected-wait, and counted-callsconditions, the “Vectoring (G3V4 Advanced Routing)” customer option must be enabled. To use ani and ii-digitsrouting, G3V4 or a later release is required and the “Vectoring (ANI/II-Digits Routing)” customer option must be enabled.

Examples

goto vector 107 if unconditionally

goto vector 8 if available-agents in split 67 < 5 goto vector 21 if digits > =14

goto vector 8 if available-agents in skill 1st > 10

Issue 4 September 1995 A-57

Page 264
Image 264
AT&T 555-230-520 manual Day mon, tue, wed, thu, fri, sat, sun, all